Cloud Service Specialist

GeekSoft Consulting; Eindhoven; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Dutch benefits package emphasizingwell

Flexible Work Mode

Work-Life Balance

Job summary

GeekSoft Consulting in Eindhoven, Netherlands, seeks a Senior Cloud & Service Management specialist to design, operate, and govern cloud services with MSP engagement. You will drive service catalogs, governance, and cost controls while coordinating internal teams and external providers.

Minimum 7+ years in ITSM/Cloud Ops with strong governance, KPI reporting, and vendor management. Fixed-term contract with a robust Dutch benefits package and flexible work options.

Qualifications

• 7+ years in IT Service Management or Cloud Operations.
• Experience establishing operational models with MSPs for Cloud & Hosting.
• Governance, service catalogue, financial management and supplier coordination.
• Define operating and engagement model between internal teams and MSPs.
• KPI reporting, service reviews and continuous service improvement.
• Knowledge of IT financial management and cloud cost optimization.

Responsibilities

• Help design, build and improve the client's online platform.
• Research and implement new technology solutions following standards.
• Ensure resiliency and availability of products.
• Act as the primary coordination point between stakeholders and providers.
• Lead monthly service reviews and governance meetings.
• Prepare service reports covering KPIs, risks, and improvements.

Skills

IT Service Management

Cloud Operations

Infrastructure Services

Supplier Management

Service Governance

MSP coordination

Azure

AWS

IT Financial Management

Cost Governance

Vendor Management

Service Catalog Management

KPI Reporting

Change & Release Coordination

Stakeholder Management

Effective Communication

Education

Bachelor’s degree in IT/Business/Engineering

Tools

ServiceNow

Azure

AWS

Hybrid Cloud Environments

Job description

GeekSoft Consulting | Fixed Term Employment

Eindhoven, Netherlands | Posted on 08/20/2026

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• 7+ years of experience in IT Service Management, Cloud Operations, Infrastructure Services, or Supplier Management.
  


• Experienced Cloud Service Management Specialist with strong expertise in establishing and operationalizing service management frameworks between enterprises and Managed Service Providers (MSPs) for Cloud & Hosting services.
  


• Skilled in service governance, service catalogue management, financial management, supplier coordination, operational processes, and continuous service improvement.
  


• Define and implement the operating and engagement model between internal teams and MSPs for Cloud & Hosting services.
  


• Establish governance structures, decision-making forums, escalation paths, service reviews, and KPI reporting frameworks.
  


• Define and maintain Cloud & Hosting service catalogues, including service onboarding, enhancement, lifecycle management, and retirement.
  


• Design processes for service requests, changes, deployments, releases, and service introduction.
  


• Coordinate internal Digital teams and external providers to ensure effective service delivery and change execution.
  


• Establish financial management processes covering cost tracking, chargeback/showback, forecasting, budgeting, and cloud cost optimization.
  


• Define and manage service scope, ownership, SLAs, OLAs, KPIs, and MSP performance commitments.
  


• Monitor MSP performance against contractual obligations and drive service improvement initiatives.
  


• Lead monthly service reviews, operational governance meetings, and performance discussions.
  


• Prepare service reports covering KPIs, risks, issues, actions, and improvement plans.
  


• Act as the primary coordination point between business stakeholders, internal teams, and external service providers.
  


• Drive accountability, issue resolution, operational maturity, and continuous service improvement.
  


• Bachelor’s degree in IT, Business Management, Engineering, or a related discipline.
  


• Proven experience working with Managed Service Providers and outsourced delivery models.
  


• Strong understanding of Cloud & Hosting services and service governance frameworks.
  


• Experience designing service catalogues, operating models, governance frameworks, and operational processes.
  


• Knowledge of IT financial management, cost governance, and budgeting.
  


• Strong stakeholder management, communication, and coordination skills.
  


• Experience with Azure, AWS, or hybrid cloud environments.
  


• ServiceNow Service Management experience.
  


• Vendor management and contract governance.
  


• FinOps and cloud cost management practices.
  


• Service Governance Framework and Meeting Structure.
  


• Cloud & Hosting Service Catalogue with ownership and SLA definitions.
  


• Change, Deployment, and Service Coordination Processes.
  


• Financial Management and Cost Governance Framework.
  


• KPI Dashboard and Service Reporting Framework.
  


• Transition Documentation and Knowledge Transfer Materials.
  


• Core Competencies:IT Service Management, Cloud & Hosting Governance, Supplier & Vendor Management, IT Financial Management, Service Catalogue Management, Change & Release Coordination, Process Design & Optimization, Stakeholder & Service Provider Management, Executive Communication
  

Certification

ITIL Foundation or ITIL Managing Professional certification.

Fixed Term Employment Contract

Work-Life Balance

Flexible Work Mode

What GeekSoft Consulting Offers

• International, collaborative consulting culture with clear career development paths.
  


• Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.