Client Advisor

MCARTHURGLEN; Roermond; On-site; EUR 24,000 - 34,000; Full time

Job summary

MONCLER in Roermond is seeking a full-time Client Advisor to join our team at the Roermond Outlet. You will guide clients through the brand's values and heritage, building strong relationships and delivering a luxurious experience.

The role focuses on clienteling, after-sales care, and achieving personal and store targets, while upholding the company’s standards in a fast-paced luxury retail environment.

Qualifications

• Experience in sales, luxury/fashion preferred.
• International experience in professional or non-professional contexts.
• Passionate about retail, client service and commercial mindset.
• Strong understanding of luxury sector and product sensitivity.
• Fluent English; Dutch or German preferred.
• Willing to relocate is a plus.
• Digitally aware and open to new ways of working.
• Authorisation to work in the United Kingdom.

Responsibilities

• Creates a unique client experience and long-lasting relationships.
• Achieves excellent selling results and targets.
• Maintains Company Visual standards in store with VM team; stock management.
• Cooperates during inventories and stock checks.
• Works with the team energetically and reliably.

Skills

Customer service

Luxury retail

Sales excellence

Communication

English fluency

Dutch/German

Willing to relocate

Team player

Job description

MONCLER is currently looking for a full-time Client Advisor to join our Team in Roermond Outlet.

We are looking for Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and tasks

• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains Company's Visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during preparation and execution of inventories;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Requirements

• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus;
• Previous international experience both in professional and non-professional contexts;
• Passionate in Retail, Client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness evolve in the organization, willingness to relocate is a plus;
• Fluency & sophistication in English, and Dutch or German is preferred, another language is a plus;
• Digitally aware and open to new ways of working
• Ability to work in a fast-paced, changing environment
• Must have authorisation to work in the United Kingdom

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.