Claims Specialist

DHL eCommerce; Utrecht; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

International environment

Learning opportunities

Competitive compensation

Job summary

DHL eCommerce in Utrecht is seeking a Claims Specialist to manage motor liability and recovery claims, ensuring timely and fair outcomes in line with company policies.

You will collaborate with DHL business partners, insurers, brokers and legal representatives, coordinating evidence, liability reviews and settlement negotiations while maintaining accurate claim files and regular progress reports.

Qualifications

• 1-3 years of experience in insurance claims or similar role.
• Basic understanding of insurance and claims handling.
• Strong organizational and analytical skills.
• Excellent communication in Dutch and English.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage MTPL/WAM claims from notification to settlement.
• Support liability assessment with claim information and reports.
• Coordinate with loss adjusters, brokers, insured parties and other stakeholders.
• Provide timely updates to DHL Business Partners on progress.
• Assist liability and settlement negotiations for fair outcomes.
• Prepare regular claims reports for stakeholders.

Skills

Organizational skills

Analytical thinking

Stakeholder management

Customer-focused

Independent working

Tools

Excel

PowerPoint

Job description

About DHL and IRM:

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

As a Claims Specialist, you will manage and support the handling of a variety of insurance claims, with a particular focus on motor liability and recovery claims. You will help ensure claims are assessed, coordinated and resolved efficiently, accurately and in line with company policies and procedures. Working closely with DHL business partners, insurers, brokers, legal representatives and other stakeholders, you will contribute to fair and timely claim outcomes while delivering a high level of service and building your expertise in claims management.

Your tasks:

• Manage and progress a portfolio of motor third-party liability (MTPL/WAM) claims from initial notification through to settlement.
• Handle recovery claims relating to motor vehicle damage, property damage and salary recovery.
• Support the assessment of liability by reviewing claim information, documentation and expert reports.
• Coordinate with loss adjusters, legal representatives, brokers, insured parties, claimants and other relevant stakeholders.
• Communicate with DHL Business Partners and provide timely updates on claim progress and outcomes.
• Support liability and settlement negotiations, aiming to achieve fair and timely outcomes.
• Identify potential recovery opportunities and follow up on the recourse of claim-related costs.
• Monitor claims, including progress, financial exposure, quality and service levels.
• Maintain accurate and complete claim files and ensure all administrative activities are completed in a timely manner.
• Prepare regular claims reports and provide relevant updates and insights to Business Partners.
• Contribute to improvements in claims processes, procedures and ways of working.
• Build your knowledge of insurance, claims handling and DHL’s business through day-to-day interaction with experienced colleagues and stakeholders.

Your profile:

• 1-3 years of experience in insurance claims, claims administration, or a similar support role.
• Basic understanding of insurance and claims handling principles. Experience with motor claims would be an advantage.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.
• Comfortable communicating with a variety of stakeholders and building positive working relationships.
• Customer-focused approach with a professional and proactive mindset.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Excellent communication skills in Dutch and English, both written and spoken.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting compensation and benefits