CASE OFFICER (French speaker)

MSF-Netherlands; Netherlands; Hybrid; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Pension plan

Holiday allowance

Commuting allowance

Job summary

MSF OCA/ Netherlands seeks a Case Officer (French speaker) based in Amsterdam to manage, investigate and advise on CoC-related complaints with a survivor-centred approach.

The role requires fluency in English and French, a law- or social science-related degree, and 5+ years of investigation experience in humanitarian or health contexts. Hybrid work is available in Amsterdam with substantial travel as needed.

Qualifications

• Fluency in French and English is mandatory.
• 5+ years of investigations experience in humanitarian/health contexts preferred.
• Experience handling sexual exploitation/abuse/harassment investigations is desirable.
• Ability to work independently in high-risk environments.
• Commitment to confidentiality and survivor-centred practice.

Responsibilities

• Lead investigations into Code of Conduct-related complaints, including high-risk cases.
• Provide survivor-centred first responses and risk assessment for complainants.
• Plan and lead investigations with minimal operational impact and ensure policy compliance.
• Advise on complaint management strategies to senior management.
• Collaborate with Legal, HR, Duty of Care and other units for case intake and referrals.
• Monitor incidents, analyse trends, and produce management reports.

Skills

French fluency

English fluency

Investigation experience

High-risk cases handling

Education

BSc in Law, Politics, History, Criminology, Social Sciences or related

Job description

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare. Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death. People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees.

We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together.

With immediate effect, the Safeguarding Unit is looking for a: Case Officer (French speaker) Based In Amsterdam

Objectives of the position Médecins Sans Frontières (MSF) OCA is seeking a dedicated and experienced Safeguarding and Code of Conduct (CoC) Case Officer with fluency in French to join our team working across country programmes. The selected person will be reporting to the Case Manager and is responsible for actively managing, investigating, and advising on complaints related to CoC violations, including high-risk and complex cases. The successful candidate will play a key role in safeguarding staff, partners, patients, and community members, ensuring a survivor-centred approach and upholding MSF’s commitment to fair process and confidentiality.

Main responsibilities

• Lead investigations into Code of Conduct-related complaints, including high-risk cases, using a survivor-centred, trauma-informed approach.
• Provide empathetic first responses to complainants, ensuring risk assessment and protection for all involved, especially vulnerable patients and community members.
• Plan and lead investigations with minimal operational impact, ensuring compliance with policies, quality outcomes, and appropriate sanctions.
• Advise the country programme management team on complaint management strategies, complex cases, and public/internal communication in high-risk situations.
• Handle sensitive stakeholder communications while safeguarding confidential evidence and adhering to data protection policies.
• Monitor safeguarding incidents, analyse trends, produce reports, and strengthen staff skills in complaint management and investigation processes.
• Collaborate with Legal, HR, Duty of Care, and other departments for case intake and referral, supporting effective case management under the Duty of Care and Solidarity Framework.

Candidate Profile

• Fluency in English and French is mandatory. Candidates whose applications do not demonstrate fluency in French will not be considered.
• BSc in Law, Politics, History, Criminology, Social Sciences or an area related to the expertise 5+ years' proven experience in investigations, including experience investigating sexual exploitation, sexual abuse and sexual harassment cases, are required.
• Experience working in high-risk contexts in countries of operation in the humanitarian, health, or development sector is highly desired.
• Strong analytical and advisory skills, with the ability to handle complex, sensitive, and high-risk cases independently.
• Excellent verbal communication skills, including the ability to deliver difficult information sensitively and appropriately.
• Excellent written communication skills, including the ability to draft investigation reports and present cases to senior management succinctly.
• Demonstrated commitment to confidentiality, survivor-centred practice, and fair process.
• Certification as investigator highly desirable (CHS Tier 3 or equivalent).
• Ability to travel to country programmes as required (15% - 30%).

A Dutch employment contract starting asap based on 40 hours per week. A gross monthly salary in OCA-HQ scale 15, ranging from 3,743€ to 5,153€ gross per month 30 days of paid leave (based on full-time contract), a competitive pension plan, holiday allowance, and commuting allowance based on the Dutch compensation package.

Hybrid working options available upon agreement A diverse, inclusive, and international work environment

The closing date for applications is November 1st, at 23:59 CET.

Information For questions about the recruitment process, contact: Johanna Wilflingseder, Recruiter - [e-mail]

To better understand how we approach recruitment at MSF OCA/MSF Netherlands, explore the values and principles that guide our hiring here.

Please note that we are unable to process unsolicited applications. For further information about our recruitment process or to learn more about our current open vacancies, please feel free to contact us at: [e-mail]