Cafe & Breakfast Manager

Hotelprofessionals - The Social Hub Amsterdam City; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Discounts across properties in Europe

B Corp certified employer

Job summary

The Social Hub Amsterdam City is seeking a magnetic hospitality leader to manage Grandmother Café and Breakfast spaces. You will cast a team of original personalities, coach them to bring their authentic selves to work, and balance warm, intimate energy with a flexible, community-driven atmosphere across both venues.

Your role blends presence, data awareness, and a commitment to safe, high-quality guest experiences.

Qualifications

• Experience leading teams in hospitality or community spaces.
• Ability to read people and energy with empathy and clarity.
• Bold hiring decisions favouring standout profiles over conventional options.
• Coaching mindset with a focus on growing team confidence and skill.

Responsibilities

• Lead with presence on the floor across Grandmother Café and Breakfast (and M&E, in Sunny).
• Cast your team through creative auditions to find authentic personalities.
• Coach the crew to show up as their authentic selves, not a scripted performance.
• Balance cozy, rebellious energy with flexible, community-driven atmosphere.
• Use intuition to adjust lighting, music and room flow in real time.
• Maintain solid operational foundations so the team can focus on guests.
• Create structure and clarity so the team performs with confidence.
• Keep service consistent without rigidity, and use data to improve operations.
• Ensure compliance, safety and quality standards are met.

Skills

Leadership

Hospitality

Talent casting

Coaching

English-Dutch fluency

Job description

Your Mission, Should You Choose to Accept It

We are looking for a leader who values personality over polish and human connection over rigid protocols. As the manager of Grandmother Café and Breakfast in Amsterdam City, you will protect two distinct, soul‑filled spaces by fostering "grandmother" energy—a rebellious mix of warmth and genuine care. This isn’t about managing a shift; it’s about orchestrating an experience where guests feel seen and members feel they truly belong. You will lead a team of originals, casting for character and stories while providing the structure they need to perform with total confidence. By balancing gut instinct with smart data, you keep service consistent and safe without ever letting it feel robotic. If you believe the best hospitality comes from being unapologetically yourself, we should talk.

Grandmother Café

Inspired by the warmth of walking into a grandmother’s home, the café is built on connection rather than convenience. It emphasizes genuine conversation, familiar faces, and an atmosphere where guests of all ages feel comfortable enough to slow down and stay a while. The people who work here aren’t just staff; they’re characters with stories and presence. That’s the whole point.

Breakfast (and M&E, in Sunny)

This space serves The Social Hub breakfast each morning, transitions into a hub for meals and breaks throughout the day, and occasionally comes alive in the evening with pop‑ups and special events. It’s a space that shifts and adapts, but the throughline is always the same: food and atmosphere that feel considered, not catered. Whether a guest is fuelling up before a busy day or winding down at an evening pop‑up, the experience should carry the same sense of care and intention that defines everything we do. The space runs from early morning through to the evening, and occasionally into the late night when events are on.

What You’ll Do

• Lead with presence on the floor, setting the tone across both Grandmother Café and Breakfast (and M&E, in Sunny).
• Cast your team through creative auditions like bake‑offs and social sessions to find the realest personalities.
• Coach your crew to show up as their authentic selves rather than performing a script.
• Balance the cozy, intimate, rebellious energy of Grandmother Café with the flexible, community‑driven atmosphere of Breakfast (and M&E, in Sunny).
• Trust your intuition to adjust the lighting, music and flow of the room in real time.
• Keep the operational foundations solid so the team has the freedom to focus on the guests.
• Create structure and clarity so your team can perform with confidence.
• Keep service consistent without making it feel rigid.
• Use data and insights to improve how things work.
• Ensure compliance, safety and quality standards are always met.

What You’ll Have

• You bring significant experience leading teams in hospitality or community‑focused spaces.
• You have a natural ability to read people and energy, responding with empathy and clarity.
• You bring the courage to make bold hiring choices, favouring "spark" over "safe" profiles.
• You have a coaching mindset and love helping people grow in confidence and skill.
• You bring a solid understanding of the business side without letting it shadow the guest experience.
• You have fluency in both English and Dutch.
• You bring a sense of calm confidence, even when the space gets busy and chaotic.

What We Offer

• The opportunity to work at a dynamic, multi‑national company. Not just another hotel – we’re a game‑changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe, not just for you but also for your friends and family.
• A wonderful workplace to call home, full of events, fun colleagues and all other amazing salary/benefits stuff.

We welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.