Business Consultant Technology & Operations

Nationale-Nederlanden; Den Haag; Hybrid; EUR 66,000 - 88,000; Full time

Benefits offered by this job

NS Business Card for travel (second‑a)

13th month + holiday allowance

27 days annual leave + Diversity Day

BeFrank pension

Training & development opportunities

Home working allowance

Mileage allowance

Job summary

Nationale-Nederlanden in the Netherlands is seeking a Business Consultant to support the CTO and Technology & Operations function. You will act as the right hand, coordinating across teams, translating complex topics into clear actions and follow-ups.

You will prepare meetings, organize planning cycles, and enable effective decision-making. You will work with NN Bank's Technology & Operations, attend demos, build stakeholder alignment, and contribute to strategic and operational outcomes.

Qualifications

• Higher education with substantial experience in business management, consultancy or strategic advisory.
• Strong affinity with technology and IT; ability to translate strategy into concrete actions.
• Proactive approach to complex topics; quickly obtain input from experts.
• Independent, structured, accurate and results-oriented document delivery.
• Flexibility to switch between roles (supporter, PowerPoint creator, strategy consultant, communications specialist, transformation manager).
• Strong communication, influencing skills and discretion with sensitive information.
• Collaborative mindset; takes ownership and follows up on agreements.
• Dutch language proficiency is a plus.

Responsibilities

• Coordinate and support day-to-day activities of the CTO and Technology & Operations Management Team.
• Prepare meetings, agendas, papers and minutes; monitor decisions and action items.
• Organise annual planning cycle and address topics in town halls and leadership sessions.
• Arrange meetings and events for employees and leaders within Technology & Operations.
• Coordinate communications to stakeholders via newsletters, presentations and reports.
• Collaborate with business managers and consultants across NN Bank for alignment.
• Develop understanding of objectives and programmes; attend demos and build a network of experts.

Skills

Strategic thinking

Communication

Influencing skills

Transformation management

Collaborative mindset

Education

Higher education or university degree

Tools

PowerPoint

Job description

As Business Consultant to our Chief Technology Officer (CTO) and Technology & Operations function, you have a unique role that combines leadership support with the technical and operational agenda. You act as the right hand and trusted sounding board to the NN Bank Technology & Operations Management Team. You are a key connector across colleagues and teams, helping to strengthen engagement, alignment and efficiency.

What you are going to do

You enable the CTO and the Technology & Operations Management Team to steer effectively on strategy, technology, operations and the intended results. You maintain the overview, safeguard the common thread and translate complex technical and management topics into high-quality documents, clear decision-making and effective follow-up. You do not need to be a deep technical specialist, but you understand the context, know where to find the right experts and bring their input together into a clear and practical outcome.

• Coordinate and support the day-to-day activities of the CTO and the Technology & Operations Management Team
• Prepare meetings chaired by the CTO in a timely and substantive manner, including Technology & Operations Management Team meetings and ITRC meetings. You prepare agendas, presentations, papers and minutes, and monitor decisions and action items
• Organise the annual planning cycle and ensure that strategic and operational topics are addressed at the right time in town halls, leadership sessions and other meetings. You identify early where adjustments are needed
• Organise meetings and events for employees and leaders within Technology & Operations, ensuring professional preparation and follow-up
• Coordinate communications to relevant stakeholders, for example through newsletters, presentations and report-outs
• Work closely with business managers and consultants from other departments within NN Bank, creating alignment and support across organisational boundaries
• Actively develop your understanding of the objectives, programmes and developments within Technology & Operations and NN Bank. You attend relevant demos and subject-matter sessions and maintain a strong network of experts

What we offer you

NN invests in an inclusive and inspiring working environment and in the skills and capabilities needed for the future. Our employee benefits reflect what matters today while preparing for tomorrow, enabling our employees to bring out the best in themselves.

We offer you:

• A gross monthly salary between €5,933 and €7,910, based on a 40-hour working week and depending on your knowledge and experience
• A 13th-month payment and holiday allowance, paid monthly with your salary
• 27 days of annual leave based on a five-day working week, plus one Diversity Day
• A modern pension scheme administered by BeFrank
• Extensive training and development opportunities
• An NS Business Card for second-class travel, allowing unlimited travel, including private travel. If you prefer to use your own transport, you can claim a mileage allowance
• Working-from-home allowances for internet and an ergonomic home workspace

Who you are

• A higher professional education or university level of working and thinking, with substantial experience in a comparable business management, consultancy or strategic advisory role
• A strong affinity with technology and IT, combined with strong conceptual thinking and the ability to translate strategy into concrete actions for both the short and longer term
• A proactive approach to complex topics: you quickly understand the context and know where and from whom to obtain the right subject-matter input
• The ability to independently deliver high-quality documents while working in a planned, structured, accurate and results-oriented way
• The flexibility to switch effortlessly throughout the day between roles such as supporter, PowerPoint creator, strategy consultant, communications specialist and transformation manager
• Strong communication and influencing skills, organisational sensitivity, and a reliable, discreet and diplomatic approach to sensitive information
• A collaborative and connecting mindset. You take ownership, actively ask for feedback and turn agreements into visible follow-up and results
• Proficiency in Dutch is considered a plus

Who you will work with

You will work within Technology & Operations at NN Bank, where technology and bank-wide operations come together. As the CTO’s right hand, you will work closely with the CTO, the members of the Technology & Operations Management Team and teams across the organisation. You will also maintain close relationships with business consultants and business managers from other departments, as well as relevant internal and external stakeholders.

Any questions?

Please contact the recruiter if you have questions about the role. For questions about the recruitment process, please contact Liselotte van der Zeeuw, Senior Talent Acquisition Specialist, at [e-mail].

Not sure whether you meet 100% of the criteria? We encourage you to apply anyway. We are interested in the unique qualities you can bring to NN.

We bieden je

• NS Business card, ook privé te gebruiken
• 27 vakantiedagen en 3 Diversiteitsdagen
• 13e maand en vakantiegeld
• Hybride werken