Business Analyst / Client Liaison (Netherlands)

Digitalt3; Netherlands; On-site; EUR 60,000 - 80,000; Full time

Job summary

Digitalt3 seeks a Local Business Analyst in the Netherlands to act as the primary on-the-ground contact between the client and DT3, bridging operations, technology, and people, whether at the client office or on-site.

You will map processes, author SOPs, and coordinate cross-functional sessions, traveling to client sites as required. Fluency in Dutch and English is essential for success in this role.

Qualifications

• Native-level fluency in Dutch and English, both written and spoken.
• Ability to map processes and understand, write, and maintain SOPs.
• Experience navigating client organisations and identifying information owners.

Responsibilities

• Understand current processes and supporting technologies; map end-to-end processes and maintain SOPs.
• Schedule and run working sessions between client personnel and DT3; coordinate logistics and site access.
• Serve as the trusted local contact for client personnel across functions and sites.
• Document minutes accurately and on time; track open items and follow-ups to closure.
• Attend project governance meetings; support planning for new use cases via scoping and site visits.

Skills

Dutch language

English language

Process mapping

SOP writing

Client-facing coordination

Meeting facilitation

Documentation discipline

Job description

Contract Type: Full-time – on-site / hybrid, aligned to client site working hours

Location: Netherlands (based locally, with travel to client offices and work sites as required )

Eligibility: Must have valid work authorization in the Netherlands (Dutch or EU citizen). Must be fluent in Dutch.

Role Overview

DT3 is looking for a Local Business Analyst based in the Netherlands to act as the primary on-the-ground point of contact between the client and DT3 – bridging operations, technology, and people, and keeping communication, documentation, and follow-through moving smoothly, whether working from the client office or on-site.

Key Responsibilities

• Process & Technology Understanding: Understand current processes and the technologies/tools that support them; identify the personnel who own each process/tool; map end-to-end processes and create/maintain SOPs.
• Facilitate Meetings: Schedule and run working sessions between client personnel and DT3, coordinating logistics and site access for both in-office and on-site discussions.
• Local Point of Contact: Be the trusted, go-to local contact for client personnel across functions and sites, representing DT3 professionally.
• Documentation & Follow-up: Document minutes accurately and on time; track open items and clarifications to closure, following up proactively with owners.
• Governance & Planning Support: Attend project governance meetings; support planning for new use cases via scoping activities and site visits as needed.

Required Skills & Experience

• Native-level fluency in both Dutch and English, written and spoken – must have.
• Demonstrated ability to map processes and to understand, write, and maintain SOPs.
• Skilled at navigating different hierarchical structures and reporting relationships within a client organisation, and knowing who to approach to get information needed for project work.
• Prior experience in a client-facing coordination, project support, business analysis, or program management role, engaging both business/operations and technical stakeholders.
• Strong meeting facilitation and documentation discipline (minutes, action logs, follow-up tracking).
• Based in, or able to work locally in, the Netherlands, with flexibility to travel to client sites as needed.

Preferred / Nice to Have

• Experience in process discovery, operations mapping, or technology landscape assessments; familiarity with project governance (steering committees, status reporting, RAID logs); background in consulting or systems integration; prior experience working in manufacturing operations.

Key Relationships

• Client operations, process, and technology personnel across sites; DT3 project/engagement team; project governance forums (steering committees, working groups) as applicable.