Business Analyst

MPower Plus; Den Haag; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

MPower Plus is seeking a Business Analyst for a 12-month hybrid role in The Hague, Netherlands. The position requires hands-on experience in solution design and software development within Customer Operations environments, and collaboration with distributed teams.

The role emphasizes strong analytical and stakeholder management skills, with a focus on telecom-related operational systems and customer service processes. Dutch and English language skills are expected.

Qualifications

• Proven experience in solution design and software development within Customer Operations environments.
• Strong understanding of customer service, customer care, billing, order management, or related operational systems.
• Hands-on experience in designing and developing scalable enterprise solutions.
• Experience working in Agile delivery environments and collaborating with distributed teams.

Skills

Solution design

Software development

Customer operations

Agile delivery

Stakeholder management

Analytical thinking

Job description

*****Business Analyst- Netherlands, The Hague -12-month contract-Hybrid-2-3 days onsite*****

Role: Business Analyst

Location: Netherlands, The Hague

Type: 12 months (Extendable)

Language: Dutch and English

• Proven experience in solution design and software development within Customer Operations environments.
• Strong understanding of customer service, customer care, billing, order management, or related operational systems.
• Hands‑on experience in designing and developing scalable enterprise solutions.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Experience working in Agile delivery environments and collaborating with distributed teams.
• Experience within the Telecom domain.