Brand Representative - Kalverstraat, Hollister

Abercrombie & Fitch Spain, SL; Amsterdam; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Definite Contract

Indefinite Contract

Merchandise Discount

Meal Tickets

Commuter Allowance

Associate Assistance Program

Training and Development

Career Advancement

Global Team

Job summary

Abercrombie & Fitch Co. is hiring at our Amsterdam location. You will provide warm customer service, help with styling across categories, and maintain a clean, organized sales floor to ensure a consistent shopping experience. You will also process purchases, returns, and exchanges and support omni-channel order fulfillment.

The role emphasizes friendliness, reliability, and strong attention to detail in a fast-paced retail environment. Dutch language skills are a plus, but English is essential.

Qualifications

• Fluent in English; Dutch optional but appreciated.
• Ability to create a welcoming and inclusive customer experience.
• Comfortable in a dynamic environment balancing customer engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers, anticipating needs and offering styling guidance.
• Sales Floor Maintenance: Support replenishment and keep the sales floor clean and organized with presentation standards.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately with a friendly checkout.
• Online Orders: Support Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Skills

Fluent in English

Welcoming customer experience

Ability to balance engagement and ops

Strong organizational skills

Reliable attendance

Job description

What You'll Do:

• Customer Experience : Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance : Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations : Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders : Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Fluent in English - Dutch optional but appreciated
• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get

• As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you!
• Paid Time Off
• Definite Contract and Indefinite Contract*
• Merchandise Discount
• Meal tickets**
• Commuter Allowance
• Associate Assistance Program
• Training and Development
• Opportunities for Career Advancement
• A Global Team of People Who'll Celebrate you for Being YOU

Any job offers for this role could be subject to applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.