Brand Representative - Entre Deux, Hollister

Abercrombie & Fitch Co.; Maastricht; On-site; EUR 21,000 - 31,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing the brand authentically in a welcoming environment.

The role focuses on delivering warm customer service, assisting shoppers with product choices, maintaining an impeccable store presentation, and supporting online orders to ensure a seamless omni-channel experience.

Qualifications

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs and start conversations in a natural, engaging manner.
• Offer product support and styling guidance across categories.
• Maintain presentation standards and a well-presented store environment.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately and efficiently with a friendly checkout experience.
• Online Orders: Support Save the Sale, handle In-Store Pick-Up, and pack ship-from-store orders for an omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.