B2B Manager

JD.COM; Rotterdam; On-site; EUR 75,000 - 105,000; Full time

Job summary

JD.COM is seeking a senior logistics professional to design and oversee the European B2B capacity framework in Rotterdam. You will build a robust carrier pool, optimize capacity mix, and maintain strategic reserves to support growth.

The role requires benchmarking supplier performance and driving improvements through data analytics. You will lead carrier selection, negotiate pricing, and foster long-term partnerships, delivering cost reductions and improved on-time performance across

Qualifications

• 5+ years of industry experience in logistics or cross-border B2B.
• 3+ years of job experience in capacity planning or logistics ops.
• Bachelor's degree or higher.
• Fluent in Chinese and English.
• Proficient in cross-border transportation operation and compliance risk control.

Responsibilities

• Design and oversee the European B2B capacity framework including carrier pool.
• Identify, evaluate, onboard high-quality B2B carriers and diversify suppliers.
• Allocate resources in real time to meet demand and ensure on-time delivery.
• Establish a carrier scorecard and drive continuous improvement in service quality.
• Cultivate long-term carrier partnerships through regular reviews and dialogues.
• Oversee end-to-end cost accounting, negotiations, benchmarking for pricing.
• Drive efficiency via lane optimization and data-driven savings.
• Track metrics and lead projects to optimize European logistics operations.

Skills

Capacity planning

Carrier sourcing

Dynamic dispatching

Performance evaluation

Relationship stewardship

Data analytics

Cost management

Cross-border logistics

Languages: Chinese & English

Education

Bachelor's degree

Job description

• B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
• Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.
• Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality.
• Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
• Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration.

4. Cost Management

• Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
• Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.

5. Data Analytics & Process Excellence

• Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
• Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.

About You

• Industry experience: 5 years and above
• Job experience: 3 years and above
• Education: Bachelor's degree and above
• Language: Fluent in Chinese and English
• Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics