Aviation Technical Writer – Hands-On Docs & Training (Remote)

SITA Group; Rotterdam; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Technical Writer in the Design and Engineering team to create clear technical documentation and training materials for self-service products used by passengers at airports worldwide. You will work with engineering, product, manufacturing, service, and regulatory teams to ensure high-quality, safe, and maintainable documentation throughout the product lifecycle.

Reporting to a Senior Product Manager, you will translate complex engineering information into practical content,

Qualifications

• Experience in technical writing, engineering documentation, service documentation, or product training.
• Ability to translate complex engineering or product information into clear, structured, and easy-to-follow content.
• Good understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.
• Experience creating installation, maintenance, troubleshooting, upgrade, repair, visual instruction, or training content.
• Confidence working with engineering drawings, component data, bills of materials, prototypes, technical specifications, and subject-matter experts.
• Ability to create or support technical diagrams, illustrations, annotated photographs, and instructional videos.
• Strong attention to technical accuracy, detail, document control, version management, and review workflows.
• Comfortable working hands-on with prototypes, evolving product designs, and changing priorities.
• Strong collaboration skills, with the ability to work across engineering, product, manufacturing, regulatory, service, and customer-facing teams.
• Excellent written and spoken English.

Responsibilities

• Develop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge-based content.
• Create practical procedures for installation, troubleshooting, component replacement, upgrades, repairs, and product retrofits.
• Produce supporting visual and training content, such as technical diagrams, illustrations, annotated photographs, presentations, and instructional videos.
• Gather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject-matter experts.
• Collaborate with engineering, manufacturing, product, regulatory, service, support, and customer-facing teams to ensure documentation is accurate, practical, and aligned with product needs.
• Validate procedures hands-on using prototypes or production-representative units, ensuring instructions are safe, complete, and easy to follow.
• Support documentation needed for product safety, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates.
• Manage document reviews, approvals, revisions, publication, traceability, version control, and updates linked to product changes or feedback.

Skills

Technical writing

Engineering docs

Structured content

Instructional design

English proficiency

Cross-team collaboration

Hands-on prototyping

Documentation quality

Education

Bachelor's degree in technical fields

Professional certification in technical communication

Job description

SITA is seeking a Technical Writer in the Design and Engineering team to create clear technical documentation and training materials for self-service products used by passengers at airports worldwide. You will work with engineering, product, manufacturing, service, and regulatory teams to ensure high-quality, safe, and maintainable documentation throughout the product lifecycle.

Reporting to a Senior Product Manager, you will translate complex engineering information into practical content,