Associate Specialist, Customer Support

Organon LLC; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

Organon is seeking a Demand Fulfillment Specialist in Amsterdam to manage supply and demand activities, maintaining relationships with 3PLs and distributors while ensuring accurate forecasting and order processing. You will serve as the main customer contact, coordinate with planning and sites, and drive improvements in reporting and service levels.

The role requires a blend of analytical skills, proactive mindset, and fluency in English, with advanced SAP proficiency to support warehousing and

Qualifications

• Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field.
• Strong analytical skills for independently solving straightforward problems and working through complex issues with support.
• Proactive, takes initiative and speaks up about how their area operates.
• Fluent English, both verbal and written.
• Advanced SAP skills.
• Strong attention to detail and accuracy.

Responsibilities

• Manage and optimize relationships with key external and internal partners, including 3PLs, distributors and sites.
• Oversee and guide 3PL and distributor customer service teams on warehousing and distribution activities.
• Ensure timely receipt and accurate processing of customer forecasts and orders.
• Serve as the primary contact for customers on supply and demand topics, including escalations.
• Build strong working relationships with customers and internal stakeholders.
• Monitor and resolve escalated supply issues through coordination with planning teams, sites and customers.
• Maintain and improve standard reporting on demand, supply, master data, and inventory for all stakeholders.
• Participate in customer meetings and contribute to the Sales and Operations Planning (S&OP) process.
• Support projects and initiatives that improve performance and customer service.
• Provide backup coverage for colleagues.

Skills

Analytical skills

Fluent English

Proactive mindset

Attention to detail

Education

Bachelor’s degree or equivalent in related field

Tools

SAP

Job description

Job Description Role Summary

This Demand Fulfillment Specialist role manages Supply Chain Execution activities at Organon, supporting the Commercial Organization with material movement transactions, logistics, and inventory management.

Key Responsibilities

• Manage and optimize relationships with key external and internal partners, including 3PLs, distributors and sites.
• Oversee and guide 3PL and distributor customer service teams on warehousing and distribution activities.
• Ensure timely receipt and accurate processing of customer forecasts and orders.
• Serve as the primary contact for customers on supply and demand topics, including escalations.
• Build strong working relationships with customers and internal stakeholders.
• Monitor and resolve escalated supply issues through coordination with planning teams, sites and customers.
• Maintain and improve standard reporting on demand, supply, master data, and inventory for all stakeholders.
• Participate in customer meetings and contribute to the Sales and Operations Planning (S&OP) process.
• Support projects and initiatives that improve performance and customer service.
• Provide backup coverage for colleagues.

Required Qualifications

• Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field.
• Strong analytical skills for independently solving straightforward problems and working through complex issues with support.
• Proactive, takes initiative and speaks up about how their area operates.
• Fluent English, both verbal and written.
• Advanced SAP skills.
• Strong attention to detail and accuracy.

Secondary Job Description

Who We Are: Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for.

We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.

Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements: Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: 1

At Organon, we aspire to improve the lives of people globally by unleashing the promise of trusted brands across women’s health and other important therapeutic areas. We are committed to becoming the world’s leading women’s health company investing in innovations that support women’s wellbeing. Fueled by its leading contraceptives and fertility businesses, Organon will invest in innovations that support the distinct health care needs of women today. Organon will also focus on its important biosimilars business, focusing on oncology and inflammatory diseases, while also maximizing the value of its trusted dermatology, pain, respiratory and cardiovascular portfolio in countries around the world where there is still great need for these treatments.