Associate Director, GBS Supply Chain Business Partner (EMEA)

The Kraft Heinz Company; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

The Kraft Heinz Company in Amsterdam, Netherlands seeks an Associate Director to define and execute a multi-year transformation roadmap for GBS Supply Chain & Order Management in Europe, Middle East and Africa. You will partner with regional teams and external providers to strengthen governance and operational effectiveness.

Lead Continuous Improvement initiatives, drive customer satisfaction, and advance digital capabilities across global supply chain processes, reporting to executive

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration or Engineering.
• 10+ years SCM experience in operational and transformational roles.
• Experience in FMCG/CPG industry with multi-regional exposure.

Responsibilities

• Lead transformation agenda for the GBS Supply Chain across people, processes and digital capabilities.
• Partner with regional teams, Center of Excellence, and capability teams to set priorities and deliver the roadmap.
• Oversee strategic relationships with external service providers and outsourced Order Management teams.
• Drive Continuous Improvement and Operational Excellence across Supply Chain and Order Management.
• Define and implement a GBS service expansion roadmap across markets.
• Establish governance with regional leaders to strengthen collaboration and accountability.
• Improve customer satisfaction and partnerships using feedback measures such as NPS and Partner Sentiment.

Skills

Stakeholder management

Change management

Strategic planning

Process improvement

Cross-functional leadership

Education

Bachelor’s degree in Logistics / Supply Chain / Business Administration / Engineering

Master’s degree (preferred)

Tools

SCM software

Analytics tools

Job description

Job Description

Job Title: Associate Director, GBS Supply Chain Business Partner (EMEA)

Location: Amsterdam, Netherlands

Our Culture

It takes great people to dream big dreams. Extraordinary results define our work. We are looking for ambitious, results-focused and hardworking people who can turn ideas into reality.

At Kraft Heinz, we value ownership, collaboration, agility and the ability to simplify complex challenges. We provide an environment where strong performers can make an impact, grow their careers and contribute to the future of our business.

About the Position

We have an exciting opportunity for an experienced Supply chain professional to define & execute a multi-year transformation roadmap across GBS Supply Chain & Order Management for our Europe & MEA regions. This role leads the strategic partnership between GBS and our Business Units, establishing a clear operating model that strengthens ways of working, enhances customer satisfaction, and drives operational effectiveness.

Primary Responsibilities

• Lead the transformation agenda for the Global Business Services (GBS) Supply Chain function across people, processes, and digital capabilities.
• Partner with regional business teams, the Global Center of Excellence, and GBS capability teams to set priorities and deliver the roadmap.
• Manage the strategic relationship with external service providers and oversee the operational performance of outsourced Order Management teams.
• Lead the Continuous Improvement and Operational Excellence framework across Supply Chain and Order Management processes, identifying and delivering opportunities to improve performance.
• Define and implement a GBS service expansion roadmap that increases penetration of existing services across developed and emerging markets while introducing new capabilities.
• Establish effective governance with regional business leaders to strengthen collaboration, accountability, and decision-making.
• Lead initiatives to improve customer satisfaction and strengthen business partnerships across GBS Supply Chain and Order Management, using established feedback measures such as Net Promoter Score and Partnership Sentiment.

Qualifications & Experience

• Bachelor’s (required) /Master’s (Preferred) degree in Logistics, Supply Chain, Business Administration or Engineering.
• 10+ years SCM experience Ideally in operational as well as transformational roles.
• Functional experience in FMCG / CPG industry, multi-regional experience preferred
• Strong knowledge of Order management, S&OP (IBP) & Logistics principles
• Expertise in process improvement & strategic planning.
• Strong knowledge of SCM software and analytics tools.

Professional Attributes

• Strong problem-solving skills to address complex challenges and find effective solutions.
• Excellent communication and stakeholder management skills
• Ability to Simplify, Solve and implement fast.
• Change Management, addressing resistance, and ensuring effective transformation
• Influencing Skills, persuasion, negotiation, and the ability to make a compelling case for change

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes**.**