Application Consultant

Ugam Solutions Pvt. Ltd.; Rotterdam, Den Haag; Hybrid; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Well-being days

Social Impact Days

Learning and development opportunities

Competitive salary & benefits

Job summary

Merkle is seeking a talented Campaign Developer to design, implement and optimize multi-channel CRM campaigns using Salesforce Marketing Cloud, AEP, AJO, Braze and related tools. You will work with marketing, data and design teams to deliver personalized, data-driven customer journeys.

You will build automated journeys, test, troubleshoot, and collaborate across disciplines to ensure high-quality delivery and continuous improvement of campaigns.

Qualifications

• Proven experience as a Campaign Developer, CRM Developer, or Campaign Engineer with hands-on experience in CRM, marketing automation, or customer engagement platforms.
• Strong understanding of SQL, HTML, JavaScript, and relevant scripting or personalization languages to support campaign development, personalization, and automation workflows.
• Experience working with one or more marketing automation or customer engagement platforms such as Salesforce Marketing Cloud, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Braze, or similar technologies.
• Strong knowledge of CRM and marketing automation concepts, including segmentation, customer journeys, personalization, campaign orchestration, and data integration.
• Understanding of customer data and how it is used across CRM, CDP, and marketing automation environments.
• Excellent analytical skills with a problem-solving mindset to troubleshoot and optimize campaigns.
• Strong attention to detail with a focus on delivering high-quality campaign execution.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams and clearly present ideas and results.

Responsibilities

• Campaign Development: Design, build, and implement automated customer journeys and CRM campaigns across relevant marketing automation and customer engagement platforms that deliver impactful results.
• Execution & Optimization: Execute campaigns, monitor performance, and continuously optimize workflows, segmentation, personalization, and automation to maximize efficiency and effectiveness.
• Testing & Troubleshooting: Conduct comprehensive testing, manage quality control, troubleshoot technical and data-related issues, and refine processes to ensure seamless campaign delivery.
• Collaboration: Partner with cross-functional teams including strategists, analysts, developers, and designers to ensure campaigns meet client expectations and are delivered to the highest standards.
• Continuous Improvement: Stay up to date with CRM, marketing automation, and customer engagement technologies, including platform capabilities, releases, and best practices. Identify and implement new techniques and technologies to improve campaign automation and performance.

Skills

SQL

HTML

JavaScript

CRM concepts

Tools

Salesforce Marketing Cloud

Adobe Experience Platform

Adobe Journey Optimizer

Braze

Job description

About The Job

We are seeking a talented and motivated Campaign Developer with strong experience in CRM and marketing automation technologies to join our dynamic team. In this role, you’ll play a key part in helping clients create highly personalized, data-driven customer journeys and CRM campaigns. Collaborating with marketing teams, data specialists, and designers, you’ll develop, implement, and optimize multi-channel campaigns across platforms such as Salesforce Marketing Cloud, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Braze, and other customer engagement technologies.

Technology

Rotterdam

About The Job

We are seeking a talented and motivated Campaign Developer with strong experience in CRM and marketing automation technologies to join our dynamic team. In this role, you’ll play a key part in helping clients create highly personalized, data-driven customer journeys and CRM campaigns. Collaborating with marketing teams, data specialists, and designers, you’ll develop, implement, and optimize multi-channel campaigns across platforms such as Salesforce Marketing Cloud, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Braze, and other customer engagement technologies. You’ll primarily work with CRM, customer data, and marketing automation platforms, using your technical expertise to build effective campaigns, automate customer journeys, and deliver personalized experiences at scale.

Key Responsibilities

Campaign Development: Design, build, and implement automated customer journeys and CRM campaigns across relevant marketing automation and customer engagement platforms that deliver impactful results.

Execution & Optimization: Execute campaigns, monitor performance, and continuously optimize workflows, segmentation, personalization, and automation to maximize efficiency and effectiveness.

Testing & Troubleshooting: Conduct comprehensive testing, manage quality control, troubleshoot technical and data-related issues, and refine processes to ensure seamless campaign delivery.

Collaboration: Partner with cross-functional teams including strategists, analysts, developers, and designers to ensure campaigns meet client expectations and are delivered to the highest standards.

Continuous Improvement: Stay up to date with CRM, marketing automation, and customer engagement technologies, including platform capabilities, releases, and best practices. Identify and implement new techniques and technologies to improve campaign automation and performance.

Requirements

• Proven experience as a Campaign Developer, CRM Developer, or Campaign Engineer with hands‑on experience in CRM, marketing automation, or customer engagement platforms.
• Strong understanding of SQL, HTML, JavaScript, and relevant scripting or personalization languages to support campaign development, personalization, and automation workflows.
• Experience working with one or more marketing automation or customer engagement platforms such as Salesforce Marketing Cloud, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Braze, or similar technologies.
• Strong knowledge of CRM and marketing automation concepts, including segmentation, customer journeys, personalization, campaign orchestration, and data integration.
• Understanding of customer data and how it is used across CRM, CDP, and marketing automation environments.
• Excellent analytical skills with a problem-solving mindset to troubleshoot and optimize campaigns.
• Strong attention to detail with a focus on delivering high-quality campaign execution.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams and clearly present ideas and results.

What We Offer

• An international working environment with colleagues from around the world.
• A challenging position at a successful company in a growing market.
• Plenty of time for fun activities at work, including foosball, table tennis, themed meetings, parties, and more.
• 3 extra days off (yes, at Merkle we take your well-being very seriously) - in addition to 25 annual vacation days, there are 3 Well‑being Days.
• 2 Social Impact Days - you can volunteer for a charity of your choice.
• Extensive learning and development opportunities, including a wide range of personal and online training.
• A hybrid work model, with 2-3 days in the office and the rest working from home.
• A competitive salary and excellent secondary benefits.

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we’ve put people at the heart of digital business transformation. As the world’s only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms in digital transformation, commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees globally, Merkle operates across 30+ countries in the Americas, EMEA, and APAC regions. In Denmark, we have over 300 talented colleagues working from offices in Copenhagen and Aarhus. For more information, visit www.merkle.com

Inclusion And Diversity

At Merkle we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.