Analyst II, Technical Business Solutions

myhrabc; Veghel; On-site; EUR 65,000 - 95,000; Full time

Job summary

Cencora is seeking a Subject Matter Expert (SME) to support end-users, shape roadmaps for software applications, and ensure alignment with security and sustainability standards.

The role emphasizes coordinating with business and IT stakeholders, documenting processes, and leading small IT projects to deliver value across the organization.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent relevant experience.
• Proficiency in software configuration and customization, with strong knowledge of IT systems in healthcare and familiarity with IT and healthcare-specific standards.
• Language Skills: Proficiency in Dutch and English, both oral and written.

Responsibilities

• Gather requirements from stakeholders and translate into functional specifications.
• Collaborate with IT colleagues locally and internationally to develop project plans and deliver functionalities.
• Configure software applications based on user requirements, focusing on security, privacy, and reusability.
• Provide technical support to end-users, resolve incidents, and document solutions.
• Manage small projects related to software implementation or improvement, ensuring timely delivery and validation by process owners.
• Advise management on changes to optimize business processes and participate in renewal and implementation projects.

Skills

Analytical

Communication

Initiative

Problem-Solving

Attention to Detail

Teamwork

Knowledge Management

Commitment and Engagement

Education

Bachelor's degree in Computer Science/Information Systems or related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Function Profile Subject Matter Expert (SME)

- Reports to : Manager IT Business Solutions

Direct Reports : None

Indirect Reports : None

Purpose of the Role:

The SME is responsible for providing high-quality support to end-users and ensuring that applications effectively contribute to business processes. The role involves not only technical support but also deep involvement in the roadmap of software applications, anticipating future needs and innovations within the organization. The SME acts as a technical product owner, ensuring that nothing is developed without the necessary coordination. They are also responsible for knowledge sharing and documentation, ensuring that all applications comply with security, privacy, and sustainability regulations.

Key Responsibilities:

Collaboration with Stakeholders

• Work with business stakeholders to gather requirements and translate them into functional specifications.
• Align with business stakeholders on short-term as well as long-term priorities and focus areas and collaborate with IT colleagues over these plans
• Collaborate with IT colleagues, both locally and internationally, to develop project plans for delivering requested functionalities.
• Ensure stakeholders follow IT processes and escalat issues when necessary.
• Communicate timely and clearly with stakeholders through relevant channels (Office 365, ITSM tools, Jira, Keyedin, etc.).

Configuration of Software Applications

• Configure software applications based on user requirements, focusing on process, security, privacy, future-proofing, and reusability.
• Design and implement solutions based on standards and uniform practices within Cencora.

Technical Support

• Support users and the management organization with issues, questions, and bottlenecks. Resolve incidents and document solutions.
• Identify areas for system improvement and advise on necessary adjustments and upgrades.
• Implement a proactive testing policy, conduct system and integration tests, and support user acceptance testing.

Project Management

• Manage small projects related to the implementation or improvement of software applications, ensuring timely delivery of project tasks and milestones.
• Ensure the delivery of changes, including validation by process owners.
• Align business and IT efforts, making stakeholders aware of their responsibilities and the importance of their actions in the project lifecycle.
• Ensure that delivery of changes encompasses not only technical implementation but also related aspects such as documentation, operational planning, and adherence to Cencora's standard project steps eg. (financial) estimations, documentation and PTR (Plan to Run activities).

Optimization of Business Processes

• Advise management on desired and possible changes within the focus areas, analyze situations, and propose solutions.
• Lead or participate in IT projects, providing expert insights and advice on project setup and execution.
• Contribute expertise to renewal and implementation projects within the organization.

Key Competencies:

• Analytical Skills Distinguish between main and side issues and get to the core of problems. Anticipate possible consequences of actions.
• Communication Skills Strong verbal and written communication skills are necessary for collaborating with stakeholders and providing training, in both English and Dutch.
• Proactively take initiative and demonstrate leadership in driving projects and initiatives forward.
• Problem-Solving Ability Excellent problem-solving skills to analyze complex issues and propose innovative solutions, explaining and justifying the consequences of choices.
• Attention to Detail Necessary for configuring software and documenting processes.
• Teamwork Ability to work effectively with cross-functional teams.
• Foster a culture of accountability and ownership within the team.
• Knowledge Management Actively absorb new information and ideas, apply them effectively, and share knowledge with others.
• Commitment and Engagement Ability to tackle tasks, show commitment, and seek better alternatives to achieve set goals for the business and within the IT team.

Knowledge and Experience:

• Education : Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent relevant experience.
• Technical Skills : Proficiency in software configuration and customization, with strong knowledge of IT systems in healthcare and familiarity with IT and healthcare-specific standards.
• Language Skills : Proficiency in Dutch and English, both oral and written.
• Communication Skills : Excellent verbal and written communication skills for effect