Airfreight Customer Success Specialist

Michael Page

Hoofddorp

On-site

EUR 29,000 - 40,000

Full time

7 days ago

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Benefits offered by this job

Travel allowance

25 vacation days

Hybrid work in the future

Personal benefits budget

Job summary

Michael Page is seeking a customer-focused logistics professional to oversee airfreight import shipments from arrival to final delivery near Schiphol, Netherlands. You will communicate in English with international customers and carriers, keeping shipments moving in a fast-paced global environment.

Join a friendly, multinational team with opportunities for hybrid working in the future. The role offers a competitive monthly salary (€2,600–€3,600), full-time hours (40 per week), 25 vacation days,

Qualifications

Experience in logistics, preferably airfreight.
Strong English communication (verbal and written).
Ability to manage multiple shipments and priorities.
Proactive attitude and teamwork.
Flexible to rotating shifts including weekends.

Responsibilities

Coordinate and manage airfreight import shipments from arrival notification through final delivery.
Maintain daily communication with international customers, airlines, carriers, customs authorities and internal departments.
Proactively update customers on shipment status, transit times, delays and developments.
Monitor shipments and resolve irregularities promptly.
Process shipment information in the CW1 system.
Ensure accurate shipment documentation and billing.
Handle rates, claims and operational queries.
Build strong customer relationships and seek process improvements.
Identify opportunities to improve operational processes and customer satisfaction.