AI & Operations Lead

12Build; Nederland; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Home-working allowance

Free lunch daily

Flat organisation with short lines

Job summary

12Build is seeking a strategic AI and process automation lead to scale OKR automation, curate the 12Build Brain knowledge base, and translate experiments into repeatable workflows across teams.

You will map where AI creates real-time savings, own the tooling stack, retire obsolete processes, and help our Netherlands-based and European teams work smarter in a flat, fast-moving culture.

Qualifications

• Experience building and optimizing workflows using AI tools.
• Experience in operations or enablement at a growing SaaS company.
• Strong process automation and project management skills.
• Clear written and verbal communication; able to explain complex concepts.

Responsibilities

• Automate OKR processes and ensure clear expectations and metrics across the organization.
• Own the content and rollout of the shared knowledge base (the “12Build Brain”).
• Identify where AI saves time team-by-team and convert ideas into reusable workflows.
• Shape the software stack and retire tools that no longer fit.

Skills

AI workflows

Operations experience

Process automation

Communication

Problem solving

Empathy

Tools

AI tools

Job description

Do you know what’s going on in AI, and do you go well beyond writing prompts? Do you know your way around the tools, see processes everywhere that could be smarter, and want to put that into practice at a growing company? Then read on!

Why this role?

AI is already a big part of our products and of how our colleagues work. What we’re missing is someone who sees the whole picture.

That person makes sure we automate as much as possible of how we work towards our strategic goals as a company. There’s also a lot to gain at team and individual level, and AI plays a big part in all of it.

Over the next few years we want to grow substantially in the Netherlands, Belgium, Germany and Denmark, without our headcount growing at the same pace. That only works if AI and good processes take over part of the work in every team. We’re looking for someone who turns one-off experiments into a standard way of working, and who leads that change themselves.

What does the job involve?

• You make sure our OKR process is automated as much as possible, that everyone knows what’s expected of them each year, quarter and month, and that we keep an eye on the right numbers.

• You own the content and roll-out of our shared knowledge base (the “12Build Brain”), which every AI agent at 12Build draws on. It holds what we know, how we work, which agents we have and which initiatives we’re working on. Our strategy and the big decisions behind it belong there too.

• You work out, team by team, where AI really saves time, prioritise the ideas and get the best ones live. When one colleague tries something out, you turn it into a workflow the whole team uses.

• You help shape our software stack. You keep track of what gets used and how it all connects, and you retire tools and processes that no longer fit.

What's in it for you?

• A role with a seat at the strategy table and the chance to directly shape how we work every day, as a company, as teams and as individuals.

• The freedom to work from home or at the office. Working from home? You get a home-working allowance. In the office? Leave your lunchbox at home, because we provide a free lunch every day.

• A company where culture really comes first. Our core values are Drive, Openness and Happiness. Ask us about them and see how we put them into practice.

• You choose your own hardware.

• No towering layers of hierarchy. Just a flat organisation with short lines, which makes life a lot easier.

12Who?

12Build is a European SaaS platform that connects construction companies and makes it easier for them to work together. We’ve been around for almost 20 years and we’re the market leader in the Netherlands. Construction companies across the Benelux, Germany and Denmark use our platform every day, and we want to keep growing across Europe. We’re a team of more than 90, with offices in Nijverdal and Zwolle and people working from home all over Europe. What holds us together are our core values: Drive, Openness and Happiness.

Robert, Head of Platform & Security

I’ve been at 12Build for more than 10 years, and every year brings plenty of new challenges and chances to grow in all sorts of areas. There are always fun new projects to take on together. Add the good relationships with colleagues and customers, and for me it’s the ideal place to work.

Werken bij 12Build

So what do you expect from me?

Below is a list of things we’d love to see in the ideal candidate. But if there’s something on it you haven’t done yet, we’d still love to meet you!

• You use AI tools yourself every day and enjoy building your own workflows.

• You have experience in something like operations or enablement at a growing SaaS company, and you know how to get more done without the team growing at the same rate.

• You have experience with process automation and project management. People will regularly ask you where something stands or how something works, so your planning is on point and you have an eye for detail.

• You can clearly explain how a situation fits together, why something needs to happen and what that “something” looks like. You can do this out loud, and above all in writing.

• You’re good at solving problems and you think critically.

• As you’ll have noticed, this role sits between lots of different people. That makes empathy important. You can put yourself in someone else’s shoes and you use that in your work. You also stand your ground and aren’t afraid to hold colleagues to their responsibilities.

See you soon!