Agent - Security Guard

Europol; Den Haag; On-site; EUR 30,000 - 59,000; Full time

Benefits offered by this job

Flexible working hours

Annual leave plus maternity/paternity

Sickness Insurance Scheme (JSIS)

Expatriation allowance (16%)

Career development opportunities

Job summary

Europol, based in The Hague, Netherlands, is seeking an Agent – Security Guard to protect staff and premises. You will conduct patrols, monitor CCTV, manage access points, detect risks, respond to alarms, and support safe operations in accordance with established security procedures.

The role emphasizes preventing security incidents, guiding visitors, and handling emergencies with appropriate, policy-aligned measures. Prior security experience and relevant training are desirable.

Qualifications

• Education level per Europol vacancy notice.
• Experience in providing physical security services.
• Experience with access control and CCTV/alarm systems.
• Experience handling security incidents.
• Knowledge of security equipment and regulations.
• Experience in law enforcement/public service context desirable.
• Completed training in security, first aid, fire safety or crisis management desirable.

Responsibilities

• Carrying out surveillance of the premises and surrounding areas, through patrols, video surveillance, or other monitoring systems to detect and deter suspicious activity or potential security breaches.
• Controling entry and exit points of the premises, checking credentials and ensuring that only authorized individuals have access to certain areas or facilities.
• Identifying and evaluating potential security risks or vulnerabilities within the premises and take necessary steps to mitigate these risks.
• Providing assistance and guidance to visitors and staff, on security matters.
• Using appropriate techniques to handle situations that may elevate, ensuring safety without undue force, as outlined by policies and regulations.
• Providing security services such as secure data destruction mail handling, guidance, reporting and security awareness.
• Responding promptly to alarms, investigating the cause and taking appropriate action as per established protocols.
• Being prepared to respond to emergencies such as fire, medical incidents, or security breaches, and take appropriate actions to safeguard people and property.

Skills

Surveillance

Access control

Emergency handling

Security procedures

Problem solving

Education

High school diploma or equivalent

Tools

CCTV systems

Alarm systems

Job description

Headquartered in The Hague, the Netherlands, Europol offers a purpose-driven career, as every role offers a profound sense of accomplishment through making a positive contribution to society. Europol’s mission is to support its Member States in preventing and combating all forms of serious international and organized crime, cybercrime and terrorism. We are committed to upholding the values of service, integrity, accountability, initiative, partnership, and diversity. As part of Europol, you will collaborate with diverse top-tier experts, forge international connections, be involved in the ongoing evolution of strategies, technologies, tools and methodologies that underpin European Security, and thrive in a supportive environment that nurtures both personal and professional growth.

Currently Europol is looking for an Agent – Security Guard, who will be playing a key role in maintaining a safe and secure environment for Europol staff members and third parties authorised within Europol’s premises. The successful candidate will contribute to the prevention and management of security incidents by maintaining a visible security presence, monitoring surveillance systems, controlling access points, identifying potential risks, responding to alarms and addressing disturbances or other security-related events. Through the consistent application of established security procedures and appropriate response to incidents, the Security Guard will support the safe and effective functioning of Europol, its properties and assets.

He/she will be entrusted with the following tasks:

• Carrying out surveillance of the premises and surrounding areas, through patrols, video surveillance, or other monitoring systems to detect and deter suspicious activity or potential security breaches;
• Controling entry and exit points of the premises, checking credentials and ensuring that only authorized individuals have access to certain areas or facilities;
• Identifying and evaluating potential security risks or vulnerabilities within the premises and take necessary steps to mitigate these risks;
• Providing assistance and guidance to visitors and staff, on security matters;
• Using appropriate techniques to handle situations that may elevate, ensuring safety without undue force, as outlined by policies and regulations;
• Providing security services such as secure data destruction mail handling, guidance, reporting and security awareness;
• Responding promptly to alarms, investigating the cause and taking appropriate action as per established protocols;
• Being prepared to respond to emergencies such as fire, medical incidents, or security breaches, and take appropriate actions to safeguard people and property;

Key requirements and knowledge:

• Level of education as described in the vacancy notice on Europol's website;
• Relevant professional experience in providing physical security services;
• Experience with access control procedures and the operation of security systems, including CCTV surveillance and alarm systems;
• Experience handling security incidents and emergencies;
• Knowledge of security equipment and technology;
• Knowledge of procedures and protocols related to physical security;
• Basic knowledge of relevant laws, regulations, and industry standards governing security operations.
• Experience in working in a law enforcement, intelligence or public service community, military and/ or other organisations in the field of security and crisis management (desirable).
• Completed training and/or qualifications in the following areas: physical security professional training, first aid, fire safety, operation and monitoring of surveillance systems and/or emergency preparedness/crisis management (desirable)

The basic monthly salary in Function Group FGII, grade 4 (EUR 2714.73), grade 5 (EUR 3071.64).

The indicative salary for a staff member (single) in receipt of expatriation allowance (16%) is:

a) Staff member (single) in receipt of expatriation allowance (16%): grade 4 EUR 3416.22, grade 5 EUR 3757.98;

b) Staff member with two dependent children in their custody in receipt of expatriation allowance (16%): grade 4 EUR 4943.99, grade 5 EUR 5290.75.

Compensation and benefits:

• Healthy work-life balance and working environment: flexible working hours, comprehensive annual leave, and maternity/parental leave In line with the EU civil service rules;
• Employees are protected against illness, accidents, and the risk of occupational disease by the Sickness Insurance Scheme (JSIS), which offers global insurance coverage;
• Staff pay EU tax at source, but salaries are exempt from national taxes;
• A competitive salary and benefits package (which can include expatriation, household, foreign residence and education allowances) in line with the EU civil service rules (Click here to explore our supplementary allowances);
• Europol fosters a continuous learning culture. We offer a comprehensive learning and development programme that is aligned with the overall business strategy and that values people’s performance and development;
• Social benefits in the form of unemployment allowance under certain conditions, as well as pension rights for Temporary and Contract Agents after 10 years of service;
• Possibility to advance in grade/salary through annual appraisal exercise and opportunities for lateral development within the organisation;
• A workplace that values environmental sustainability, diversity, inclusion and equal opportunities;