Account Manager - Performance Marketing (Remote Global)

Finch; Amsterdam; Remote; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Finch is seeking a Client Success Manager (Performance Marketing) to own a portfolio of client accounts end-to-end, shaping strategies and success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk.

You will collaborate with specialists across Paid Search, Paid Social, SEO, DSP, Creative, Analytics to deliver measurable outcomes for a global client base while working remotely and overlapping US business hours.

Qualifikationen

• 5+ years as Account Manager or Client Success Manager in performance/digital marketing (required).
• Primary POC for multiple client accounts simultaneously (required).
• Strong understanding of performance marketing fundamentals and optimization logic (required).
• Experience with paid advertising across Paid Search, Paid Social, and Programmatic/DSP (required).
• Proven track record of improving client retention or growing accounts (required).
• Fluent English, strong communication with senior stakeholders (required).
• Overlap with US business hours (required).
• SEO-driven accounts experience is a plus.

Aufgaben

• Own account strategy and success planning with clients.
• Lead client relationships, recurring meetings, and next steps documentation.
• Drive account performance by interpreting ROAS, CPA, CAC vs. LTV, and organic growth.
• Identify and scope growth opportunities through tests and initiatives.
• Manage retention, renewal, and risk across a multi-client portfolio.

Kenntnisse

Account management

Client communication

Performance marketing

ROI analysis

Cross-functional leadership

SEO understanding

Paid Search

Paid Social

DSP / programmatic

Analytics

Tools

DSP platforms

Analytics tools

Jobbeschreibung

Overview

We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.

This is a remote role open to candidates willing to work US business hours.

Responsibilities

• Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
• Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
• Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
• Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
• Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.

Why Join Finch

• Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
• Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
• A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
• High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
• Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
• Real work-life balance: We value high performance, not overwork.

Requirements

We’re looking for:

• 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
• Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
• Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
• Proven track record of improving client retention or growing accounts, with concrete examples (required).
• Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
• Availability to work with consistent overlap with US business hours. (required)
• Background managing SEO-driven accounts or hands‑on SEO experience (advantage).
• Experience working with US or international clients (advantage).