Account Manager - EMEA

GRESB; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer days

Company pension plan

Free public transport to Amsterdam

Free daily lunch

Home office budget

Professional development budget

Job summary

GRESB is seeking ambitious Account Managers to own a portfolio of international clients within the global real assets industry. You will drive long-term customer success, renewal processes and strategic account growth, collaborating with fund managers and asset owners to maximize value and retention.

We value 2-5 years of relevant experience, fluency in English and optionally German or French, and a mindset geared toward expanding strategic accounts across multiple markets.

Qualifications

• 2-5 years of Account Management, Customer Success, or Real Estate experience.
• Managed a portfolio of SMB or Mid-Market customers.
• Enjoys commercial conversations and identifying growth opportunities.
• Confident presenting to customers and building stakeholder relationships.
• Wants to take the next step toward managing larger, more strategic accounts.
• Excited about working with international clients.
• Fluent in English, German, and/or French.

Responsibilities

• Own a portfolio of customers and be responsible for their long-term success.
• Own the full customer lifecycle from onboarding through renewal.
• Build trusted relationships with key stakeholders.
• Identify risks early and proactively reduce churn.
• Develop account plans that support long-term customer success.
• Drive commercial growth and identify expansion opportunities across the portfolio.
• Lead renewals and commercial negotiations.
• Deliver ARR growth through value-based conversations.
• Improve Net Revenue Retention (NRR).
• Becoming a trusted advisor and conduct Executive Business Reviews.
• Deliver product demonstrations and strategic guidance.
• Translate customer objectives into measurable outcomes.
• Share customer insights with Product and Marketing.

Skills

Account management

Customer success

Real estate experience

English

German

French

Job description

Shape long-term partnerships with some of the world's leading real asset organizations.
At GRESB, Account Managers own the complete commercial relationship with a portfolio of clients across the global real assets industry. This role combines commercial ownership, strategic advisory and customer success. You'll partner with fund managers and asset owners to help them maximize the value of GRESB's products while driving retention, expansion and long-term customer outcomes.
We're looking for ambitious Account Managers with 2-5 years of experience who are ready to step into a broader role with greater ownership, more complex and global customers, and international exposure.
What you'll be doing:
You'll take ownership of a portfolio of customers and be responsible for their long-term success.
Your responsibilities include:

• Growing and retaining your portfolio
• Own the full customer lifecycle from onboarding through renewal
• Build trusted relationships with key stakeholders
• Identify risks early and proactively reduce churn
• Develop account plans that support long-term customer success
• Driving commercial growth
• Identify expansion opportunities across the portfolio
• Lead renewals and commercial negotiations
• Deliver sustainable ARR growth through value-based conversations
• Improve Net Revenue Retention (NRR)
• Becoming a trusted advisor
• Conduct Executive Business Reviews
• Deliver product demonstrations and strategic guidance
• Help customers maximize the value of GRESB's products and services
• Translate customer objectives into measurable outcomes
• Working as one team
• Partner with Sales on expansion opportunities
• Share customer insights with Product and Marketing
• Contribute to Voice of Customer initiatives
• Use AI and customer insights to prioritize your portfolio

Requirements

• Has 2-5 years of Account Management, Customer Success, or Real Estate experience
• Has managed a portfolio of SMB or Mid-Market customers
• Enjoys commercial conversations and identifying growth opportunities
• Is confident presenting to customers and building stakeholder relationships
• Wants to take the next step toward managing larger, more strategic accounts
• Is excited about working with international clients
• Fluent in English, German, and/or French

Why Join GRESB?
At GRESB, you'll do far more than manage renewals.
You'll become a strategic advisor to some of the world's leading real estate and infrastructure organizations while developing expertise in sustainability, benchmarking and ESG.
You\'ll have the opportunity to:

• Own a portfolio of international clients across multiple markets
• Work with senior decision-makers at leading real asset organizations
• Build expertise in a purpose-driven industry
• Develop commercial skills across renewals, expansion and strategic account management

Benefits

• Involvement in a fast growing international data-driven company
• Opportunity to work with a highly talented and committed team in a supportive environment with strong camaraderie
• Annual leave of 25 days per calendar year
• 2 volunteering days off per year
• Company pension plan
• Free public transport to and from the Amsterdam office
• Free and healthy office lunch catered daily
• Annual professional development budget
• Home office budget

About Gresb
GRESB is a mission-driven organisation and strategic partner for sustainable and high-performing investments across real assets and climate-critical industries. We help investment professionals mitigate risk and build portfolios that are resilient, efficient, and financially attractive for long-term success.

Our Vision: An investment industry that plays a central role in creating a sustainable world.

Our Mission: To provide financial markets with actionable sustainability insights, data, and benchmarks. More than 150 global institutional and financial investors with USD 53 trillion in assets under management rely on GRESB to help guide their investment decisions, mitigating risk, improving portfolio quality, and driving long-term financial success.

The GRESB team is an energetic group of more than 100 individuals from diverse backgrounds with experience spanning sustainability, data science, software development, real estate, infrastructure, and the capital markets. Most of us work out of our head office in Amsterdam or one of our satellite offices in London, Paris, Berlin, Boston, Singapore, or Sydney. We are passionate about tackling the sustainability challenge by providing the insights that will power the markets of the future and enable investors to allocate the world's capital in a more responsible way.

GRESB is a portfolio company of BeyondNetZero, General Atlantic's climate investing platform.

GRESB is an equitable, diverse, and inclusive workplace, one at which all workers - regardless of their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability - feel valued and respected. We are committed to a non-discriminatory approach to hiring and provide equal opportunity for employment and advancement in all of our teams and programs.