Account Manager

Bertelsmann; Gennep; Hybrid; EUR 34,000 - 64,000; Full time

Benefits offered by this job

Performance bonus

25 vacation days

Laptop & mobile phone

Travel allowance

Pension scheme

Discounts @ Work

Gym discounts

Job summary

Arvato Gennep is seeking an Account Manager Healthcare to own and grow a diverse international client portfolio within the Healthcare division. You will partner with customers, operations and support teams to drive performance, manage contracts and revenue, and lead commercial initiatives.

In this role you own SLAs, KPIs, MBRs/QBRs, pricing and indexation, and you will report to the Key Account Manager while collaborating with two peers in a fast-paced, high-tech supply chain environment.

Qualifications

• Bachelor's degree (HBO level) in a related field.
• Experience in a similar Account Management or Contract Management role within contract logistics.
• Experience with KPI management, commercial analysis, and stakeholder management.
• Excellent communication skills in English.
• Experience with SAP or similar ERP systems.

Responsibilities

• Manage and expand your customer portfolio within the Healthcare division.
• Serve as the strategic business partner and primary contact for commercial, financial, and project matters.
• Coordinate invoicing and month-end closing, and manage contracts, pricing, and commercial agreements.
• Own the account P&L including revenue growth and profitability.

Skills

Account management

Contract management

KPI management

Stakeholder management

Analytical thinking

English proficiency

SAP

Education

Bachelor's degree (HBO level)

Tools

SAP

Job description

Job Description

Gennep | €3.028 – €5.752 | 40 hours | Hybrid

Do you want to manage international clients in a complex, high-tech supply chain environment where you have real ownership of your own accounts?

As an Account Manager Healthcare at Arvato, you will be responsible for the commercial and operational management of your client portfolio within our Healthcare division. You will work closely with international customers, operations, and support teams to improve performance, identify commercial opportunities, and build long-term partnerships.

You will be part of one of Europe's most advanced supply chain environments, where automation, data, and continuous improvement are at the heart of everything we do. In this multi-client environment, you will combine stakeholder management, contract management, and commercial insight to help your customers grow successfully.

If this sounds like your next challenge, we'd love to hear from you.

YOUR ROLE

As an Account Manager, you will be responsible for managing, optimizing, and expanding your customer portfolio within the Healthcare division. You act as the strategic business partner for your customers and serve as the primary point of contact for commercial, financial, and project-related matters. This includes contract and revenue development, invoicing and month-end closing, as well as coordinating change initiatives and implementation projects, such as system changes or new logistics processes. In this role, you act as the key liaison between your customers and internal departments.

Your responsibilities include:

• Managing and developing customer relationships within a complex contract logistics environment;
• Analyzing and improving SLAs, KPIs, and commercial performance;
• Leading Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), translating data into actionable improvement plans;
• Identifying commercial opportunities, including upselling, cross-selling, contract extensions, and service improvements;
• Managing contracts, pricing, indexation, and commercial agreements.
• Owning the account Profit & Loss (PnL), including revenue growth, profitability, forecasting, and financial performance management;

In addition to managing your customer portfolio, this role offers a high level of responsibility and the freedom to make independent decisions. You own your accounts and determine, within agreed frameworks, the best approach to achieve customer objectives and continuously improve processes.

You will work closely with Operations, Customer Support, and Business Support to deliver the best possible service to your customers. Within your cluster, you will collaborate with two other Account Managers and report directly to the Key Account Manager.

WHAT’S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.

Through our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.

We offer:

• A gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;
• A performance bonus of up to one month’ s salary;
• 25 vacation days based on a 40-hour workweek;
• Additional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;
• A company laptop and mobile phone, also available for personal use;
• An attractive pension scheme;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An international, informal, and entrepreneurial work environment.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We are looking for an Account Manager who thrives in a complex contract logistics environment and enjoys building customer relationships, identifying commercial opportunities, and working in a dynamic operational setting.

You bring:

• Bachelor's degree (HBO level), preferably in Supply Chain Management, Logistics, Business Administration, or a related field;
• Experience in a similar Account Management or Contract Management role within contract logistics;
• Experience with KPI management, commercial analysis, and stakeholder management;
• Excellent communication skills in English;
• Experience with SAP or similar ERP systems;
• A proactive, analytical, and results-driven mindset.

In addition, you recognize yourself in the following:

• You enjoy working in an international and fast-paced environment;
• You easily switch between customers, operations, and commercial stakeholders;
• You take ownership and continuously look for opportunities to improve processes and create value.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.