Account Director

The Brand Floor - in-house creative studios; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Brand Floor is seeking an experienced Account Director to build long-term client relationships and steer creative projects from brief to delivery.

You will work with management, creatives and clients across local and international brands, balancing strategic thinking with hands-on execution in a hybrid, mostly remote environment.

Qualifications

• Minimum five years in account management or client services, in leadership roles.
• Experience in creative agencies or in-house studios supporting brands and marketing teams.
• Proven track record of growing client relationships and opportunities.

Responsibilities

• Build and sustain relationships with clients from day-to-day contacts to senior stakeholders.
• Translate client needs into clear briefs for designers and other specialists.
• Collaborate with management and creative teams to grow existing client relationships.
• Identify opportunities to expand our support across brands, markets and departments.
• Monitor client accounts for satisfaction, delivery, and profitability.

Skills

Account management

Client services

Relationship building

Communication

Negotiation

Organisational skills

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

For more than 20 years, The Brand Floor has helped brands and marketing teams organise and deliver their creative work. We build dedicated creative partnerships through in-house studios, hybrid collaboration and fully remote support — tailored to each client’s organisation, needs and ways of working.

Our creatives become an extension of our clients’ teams. We combine a deep understanding of their brands with hands‑on design and creative production across digital and print channels. Close collaboration, clear communication and consistent quality are at the heart of what we do.

We work with leading local and international brands across a wide range of markets. As we continue to develop these relationships and welcome new clients, we are looking for an experienced, commercially minded Account Director who enjoys working closely with both clients and creatives.

Your role

Account Director — The Brand Floor

For more than 20 years, The Brand Floor has helped brands and marketing teams organise and deliver their creative work. We build dedicated creative partnerships through in-house studios, hybrid collaboration and fully remote support — tailored to each client’s organisation, needs and ways of working.

Our creatives become an extension of our clients’ teams. We combine a deep understanding of their brands with hands‑on design and creative production across digital and print channels. Close collaboration, clear communication and consistent quality are at the heart of what we do.

We work with leading local and international brands across a wide range of markets. As we continue to develop these relationships and welcome new clients, we are looking for an experienced, commercially minded Account Director who enjoys working closely with both clients and creatives.

Your role

You will help clients get the most out of their collaboration with The Brand Floor. You will understand their organisation, build strong relationships and translate their needs into clear briefs, well‑managed projects and opportunities to develop the partnership.

Working closely with our management team, Creative Teams Director and senior designers, you will help new client collaborations find their feet and existing relationships grow. You will combine commercial initiative with practical involvement, knowing when to step in and when to give the creative team room to deliver.

What you will do

• Build and develop lasting relationships with clients, from day‑to‑day contacts to senior stakeholders.
• Understand clients’ brands, marketing priorities and creative production needs.
• Identify opportunities to expand our support across teams, departments, brands and markets.
• Help turn initial projects and trial engagements into ongoing collaborations.
• Translate client needs into clear, actionable briefs for designers, copywriters and other specialists.
• Coordinate projects with our creative leadership, keeping scope, planning, budgets and quality aligned.
• Monitor the performance of client accounts and studios, including client satisfaction, delivery and profitability.
• Give constructive feedback and help teams continuously improve their work and collaboration.
• Work with the management team on new business opportunities and proposals.
• Bring relevant market developments, tools and working methods into conversations with clients and colleagues.
  

What you bring

• At least five years of relevant experience in account management or client services, including a senior or leadership role.
• Demonstrable experience in creative agencies, in‑house studios or creative production environments supporting brands and marketing teams.
• A proven track record of developing client relationships and turning opportunities into business.
• A solid understanding of branding, graphic design and creative production across digital and print channels.
• Up‑to‑date knowledge of the creative and marketing landscape, including AI‑assisted workflows, automation and evolving content needs. You can explain where these developments add value and show how you have applied them in practice.
• Experience managing multiple accounts, budgets and stakeholders while maintaining attention to detail.
• Strong communication, negotiation and organisational skills, with the ability to give clear direction and work constructively with creative specialists.
• A hands‑on, entrepreneurial approach: you spot opportunities, take ownership and follow through.
• A relevant bachelor’s degree or equivalent professional experience.
• An international mindset and fluency in Dutch and English. German is a plus.
  

Please read before applying

We will only consider candidates who meet the essential requirements listed above. Relevant industry experience, a proven track record in client relationship development, up‑to‑date professional knowledge, and fluency in both Dutch and English are mandatory. If you do not meet the essential requirements, please do not apply. German is an advantage, not a requirement.

Why The Brand Floor?

This is a role for someone who enjoys building relationships over time and seeing the impact of their work. You will work closely with our management team, have room to contribute ideas and play an active part in developing our client portfolio.

Our client collaborations take place in‑house, in hybrid arrangements and remotely. Across all three, our ambition is the same: to become a trusted creative partner that understands the client’s business and makes their daily work better.