3007 Senior Technician

Contact One Communications, Inc.; Brunssum; On-site; EUR 45,000 - 65,000; Full time

Job summary

Contact One Communications, Inc. is seeking a Senior Technician in Brunssum, Netherlands. This role focuses on technical support and incident management in a NATO environment, ideal for candidates with telecommunications expertise and a NATO SECRET clearance. Join a dynamic team dedicated to supporting critical systems for NATO missions.

Qualifications

• Currently active NATO SECRET security clearance required.
• At least 2 years' experience with networks.
• Experience in VDI and customer support in a control center.

Responsibilities

• Provide technical support for LAN/VDI/datacenter services.
• Monitor and troubleshoot data systems and services.
• Coordinate restoration of networks and communication services.

Skills

Technical support

Networking

Incident management

Telecommunications

Education

CCNA certification

ITIL Foundation

Tools

VMware Aria Operations

Monitoring tools (SPECTRUM, Zabbix, SCOM)

Job description

Join to apply for the 3007 Senior Technician role at Contact One Communications, Inc.

1 day ago Be among the first 25 applicants

Join to apply for the 3007 Senior Technician role at Contact One Communications, Inc.

Get AI-powered advice on this job and more exclusive features.

Required Security Clearance: NATO SECRET

Duties And Role

Under the direction of ESOC IT Ops Coord Section Head, the incumbent will perform duties such as the following:

• Supporting all areas of the ESOC, as part of a functional team.
• Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted.
• Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI)/Datacenter Management.
• Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions.
• Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel.
• Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services.
• Utilizes automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels.
• Follows senior guidance and established processes, cooperating when requested, to its development and improvement.
• Responsible for coordination with internal and external entities to restore networks and communication services.
• Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures.
• If required, work in a shift pattern to provide 24/7 coverage.
• Work on own initiative with limited supervision.
• Working and training with other service lines.
• Perform other duties as may be required.
  
  

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance.
• Prior experience in technical support and assistance for networking, WAN and voice systems.
• Very good understanding of telecommunications / network / information technology solutions & products.
• ITIL Foundation.
• At least 2 years' experience with, and knowledge of LANs.
• Experience in VDI.
• Experience in VMware Aria Operations formally VROPS.
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM).
• Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements.
• Language Proficiency: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of NCIA is conducted in the English language.
  
  

Desirable Experience And Education

• Strong analytical, organization, multitasking and prioritization skills;
• Previous experience working in a NOC / SOC.
• CCNA certified.
• Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM.
• Prior experience of working in an international environment comprising both military and civilian elements.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Contact One Communications, Inc. by 2x

Get notified about new Senior Technician jobs in Brunssum, Limburg, Netherlands.

Brunssum, Limburg, Netherlands 1 hour ago

Brunssum, Limburg, Netherlands 2 days ago

Brunssum, Limburg, Netherlands 2 days ago

Brunssum, Limburg, Netherlands 3 hours ago

Brunssum, Limburg, Netherlands 3 hours ago

Field Service Technician / Maintenance Mechanic

Sittard, Limburg, Netherlands 6 months ago

Linnich, North Rhine-Westphalia, Germany 2 weeks ago

Aachen, North Rhine-Westphalia, Germany 2 weeks ago

Electrical and Instrumentation Technician

Roermond, Limburg, Netherlands 2 days ago

Maintenance Technician Electrical - Industrial

Heerlen, Limburg, Netherlands $2,808.00-$2,808.00 9 hours ago

Brunssum, Limburg, Netherlands 2 weeks ago

Verviers, Walloon Region, Belgium 1 week ago

Verviers, Walloon Region, Belgium 1 week ago

Herstal, Walloon Region, Belgium 1 day ago

Maaseik, Flemish Region, Belgium 1 month ago

Susteren, Limburg, Netherlands 23 hours ago

Senior Technician Laboratory microbial identification (m/f/d)

Stolberg, North Rhine-Westphalia, Germany 3 hours ago

Alsdorf, North Rhine-Westphalia, Germany 4 weeks ago

Geleen, Limburg, Netherlands 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.