2026 Pan-EU Campus Recruitment - Technical Support Engineer

HIKVISION Europe; Hoofddorp; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading technology firm in the Netherlands is seeking a Technical Support Engineer to provide exceptional support to clients via phone and email. The role demands strong communication skills, teamwork, and a passion for IT. Fluency in Mandarin and proficiency in another language is required. This is an entry-level, full-time position that offers opportunities for growth within a supportive environment.

Qualifications

• Good team player able to work with other members.
• Strong communication skills to understand customer needs.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Provide support via phone and email to partners.
• Research and explain possible solutions and alternatives.
• Assist with testing products and report results.
• Maintain and develop the company's CRM system.
• Attend training and meetings to expand knowledge.

Skills

Team player

Good communication skills

Positive attitude

High integrity

Passion for Information Technology

Fluency in Mandarin

Fluent in English or other languages

Job description

2026 Pan-EU Campus Recruitment - Technical Support Engineer

Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
• Positive attitude towards work
• High integrity
• A demonstrable passion for Information Technology
• Fluent in Mandarin, both written and verbal
• Fluent in at least one of the following languages: English, French, German, Spanish, Polish, Hebrew etc., both written and verbal.

Work Location

Technical Support Engineer-English: You must be willing to relocate to the Pan-European region, including Adriatic, Romania, UK, etc.

Technical Support Engineer-French: You will be based in Belgium.

Technical Support Engineer-German: You will be based in Germany.

Technical Support Engineer-Hebrew: You will be based in Israel.

Technical Support Engineer-Spanish: You will be based in Spain.

Technical Support Engineer-Polish: You will be based in Poland.

Online Application

Online Application (you have to apply via this link!!)

Seniority level

Entry level

Employment type

Full-time

Job function

IT Services and IT Consulting