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ServiceNow Developer
Job summary
A global maritime industry group is seeking an experienced ServiceNow Developer to join their GBS Service Management team in Kuala Lumpur, Malaysia. The role involves designing and developing ServiceNow applications, leading solutions, and optimizing workflows to enhance service delivery. Candidates should have a strong background in ServiceNow, experience with REST/SOAP APIs, and a focus on continuous improvement. This position also includes mentoring junior developers and collaborating closely with various stakeholders.
Qualifications
- Experience in developing and maintaining ServiceNow applications.
- Strong understanding of workflow automation and digital process optimization.
- Ability to lead solution design and guide technical decisions.
Responsibilities
- Design and develop ServiceNow applications and automated workflows.
- Lead solution design by translating business requirements into technical specifications.
- Ensure platform performance through testing and compliance with standards.
Skills
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.
Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost‑efficient business support services.
ServiceNow Developer
We are looking for an experienced ServiceNow Developer to join our GBS Service Management team. This team is responsible for delivering robust workflow automation, digital process optimization, and enterprise service management solutions across the organization using the ServiceNow platform. You will work closely with business stakeholders and technical teams to design and deliver scalable, secure, and high‑quality ServiceNow solutions that modernize operations and enhance service delivery across GBS and its internal customers.
As a ServiceNow Developer, you will play a key role in designing, developing, and maintaining ServiceNow applications, integrations, and automated workflows. Your responsibilities include:
- Leading solution design and development by translating complex business requirements into scalable, maintainable ServiceNow applications and workflows.
- Acting as a technical expert, guiding architectural decisions, enforcing platform best practices, and mentoring junior developers.
- Developing and optimizing integrations with external systems using REST/SOAP APIs, MID Servers, and Integration Hub.
- Ensuring platform stability and quality through code reviews, testing, documentation, and adherence to governance and security standards.
- Supporting ServiceNow Operations by ensuring platform performance, stability, compliance, and safe usage.
- Driving continuous improvement by identifying automation opportunities, improving user experience, and optimizing platform performance.
- Performing all development activities in accordance with defined development standards and best practices.
- Collaborating effectively with internal and external stakeholders and proactively sharing knowledge within the team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.