Zendesk AI & Automation Specialist

Hytech; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Hytech is seeking a proactive Zendesk Specialist to join the Technology & Automation team. You will support day-to-day Zendesk administration, optimization, and reporting across multiple business units, with training and mentorship provided to become proficient in Zendesk and related AI-powered support solutions.

You will collaborate on AI workflow automation, API integrations, and system enhancements, helping improve customer support operations while maintaining accuracy, SLAs, and

Qualifications

• 1-3 years of experience in customer support systems, business operations, system administration, workflow automation, AI or process improvement.
• Exposure to AI, workflow automation, or business process improvement initiatives is a plus.

Responsibilities

• Assist in configuring and maintaining Zendesk business rules, including Triggers, Automations, Views, Macros, Forms, Tags, and SLA policies.
• Support user management, routing configuration, and day-to-day Zendesk administration.
• Perform regular system health checks and recommend improvements to platform performance.
• Assist with testing, deployment, and documentation of new Zendesk features and enhancements.

Skills

Zendesk

Tools

Zendesk Explore

Excel

Power BI

Job description

Hytech is seeking a proactive Zendesk Specialist to join the Technology & Automation team. You will support day-to-day Zendesk administration, optimization, and reporting across multiple business units, with training and mentorship provided to become proficient in Zendesk and related AI-powered support solutions.

You will collaborate on AI workflow automation, API integrations, and system enhancements, helping improve customer support operations while maintaining accuracy, SLAs, and