Workplace Experience Specialist (Administration)

TikTok Inc.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

TikTok Inc. is seeking a proactive Workplace Experience Specialist (Administration) in Kuala Lumpur to help run daily operations across food services, facilities, and front-of-house reception.

You will work with vendors, analyze feedback and data, and contribute to workplace programs from planning to delivery. Ideal candidates have a relevant degree and experience or coursework in workplace services, hospitality, or facilities, with strong communication and organizational skills and a

Qualifications

• Bachelor's degree or equivalent in a related field and exposure to workplace services or hospitality.
• Experience or coursework in workplace operations, facilities, food, or related fields.
• Comfort with data and daily tools (Excel/Google Sheets) and eagerness to learn new systems.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Support daily workplace operations across food services, facilities, janitorial and front-of-house reception.
• Assist with vendor coordination, monitor service performance and identify improvements.
• Support food program operations, monitor quality and use feedback to improve experiences.
• Conduct inspections to identify defects and improvement opportunities.
• Analyze employee feedback and operational data to create reports and trends.
• Coordinate timelines and actions for workplace programs from planning to delivery.
• Collaborate across teams to deliver successful workplace programs.

Skills

Communication

Organization

Data handling

Excel

Education

Bachelor's degree in Hospitality, Facilities Management, Food Science, Nutrition, Business Management, or related field

Tools

Excel

Google Sheets

Vendor management software

Job description

Workplace Experience Specialist (Administration)

Team Introduction Help Create a Workplace Experience People Love. As part of our Workplace Experience team, you'll help create environments and food experiences that employees enjoy and look forward to. Spanning both hard services (food operations and facilities management) and soft services (janitorial and front-of-house reception), you'll support daily operations, work with service partners, improve programs and use data to solve problems — seeing the impact of your work every day.

This is a hands-on opportunity to learn how integrated workplace services operate in a fast-paced, global environment. You'll work with different teams, support projects, build relationships with vendors and stakeholders, analyze feedback and data, and help create better experiences for employees across the workplace. You'll have the opportunity to build skills across food operations, facilities management, janitorial and reception services, program and project management, vendor management, data analysis, health and safety, budgeting and employee experience.

Responsibilities

• Support daily workplace operations across food services, facilities, janitorial and front-of-house reception, helping keep the office running smoothly and employees well-served.
• Assist with vendor and partner coordination, including monitoring service performance, building relationships with food, facilities and cleaning vendors, and helping identify improvement opportunities.
• Help deliver great food experiences by supporting food program operations, monitoring quality and consistency, and using feedback to recommend improvements.
• Conduct walkthroughs and inspections to help identify facility defects, cleanliness issues and improvement opportunities across offices, pantries, restrooms and common areas.
• Turn data into ideas by collecting and analysing employee feedback and operational data, creating reports, identifying trends and recommending practical improvements.
• Support projects end-to-end, helping coordinate timelines, track actions, communicate updates and contribute to workplace programs from planning to delivery.
• Collaborate across teams by building relationships with Workplace, Safety, Real Estate, Finance and other functions to help deliver successful workplace programs.

Qualifications

Minimum Qualifications:

• Individuals who are completing or have recently completed a Bachelor's degree in Hospitality, Facilities Management, Food Science, Nutrition, Business Management, or a related field.
• Internships, placements, part-time roles, or coursework projects in workplace services, hospitality, food, or related fields.
• Comfortable working with data and everyday tools (e.g., Excel/Google Sheets, collaboration platforms) and eager to learn new systems.
• Strong communication and organizational skills, with attention to detail and a reliable, follow-through mindset.

Preferred Qualifications:

• Genuine interest in workplace services, food operations, hospitality and improving the employee experience.
• Curious, proactive problem-solver who enjoys asking questions and learning how large-scale workplace programs run.
• Exposure to any of the following: vendor coordination, facilities or cleaning operations, food safety basics, reception/front-of-house, event or project support, or customer service.
• Ability to analyze feedback or operational data and translate it into simple, practical recommendations.
• Adaptable and collaborative, able to work across teams in a fast-paced, changing environment.
• Willingness to occasionally travel to offices across applicable regions and grow within a global workplace team.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Unlock job insights

Hirer responsiveness Salary match Number of applicants

Online Media & eCommerce More than 10,000 employees

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

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