Workplace Exp Coordinator

CBRE Asia Pacific; George Town; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global leader in commercial real estate services is seeking a Workplace Experience Coordinator for their George Town office in Penang, Malaysia. The role involves providing world-class customer service, managing on-site activities, and serving as a point of contact for facility visitors. Candidates should possess a High School Diploma with up to 2 years of experience, strong communication, and organizational skills. This full-time position offers a dynamic and collaborative work culture.

Qualifications

• Up to 2 years of job-related experience.
• Ability to follow basic work routines.
• Strong communication skills.

Responsibilities

• Act as the first point of contact for facility visitors.
• Manage on-site events and activities.
• Coordinate with vendors for workplace services.

Skills

Communication skills

Organizational skills

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Workplace Experience Coordinator – George Town, Penang, Malaysia. CBRE Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. This role delivers a world-class customer service experience to employees and guests of a designated building.

Location: George Town, Pulau Pinang, Malaysia. Employment type: Full-time.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Answer the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, setup and teardown of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties; use existing procedures to solve straightforward problems with limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives and skillsets of our people. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.