Wellness Experience Coordinator

Cricket Square; George Town; On-site; MYR 32,000 - 52,000; Full time

Job summary

The Club at Cricket Square in Penang, Malaysia invites applications for a Wellness Experience Coordinator. This full-time role blends guest service, program coordination, and facility support to deliver high-performance wellness experiences for individuals and corporate partners.

You'll handle class bookings, member inquiries, event planning, and daily operations with a warm, organized approach. Flexibility for mornings, evenings, and weekends is required to meet a dynamic wellness schedule.

Qualifications

• Bachelor’s degree in health/fitness or related field.
• Minimum of 3 years’ experience in hospitality, fitness, or wellness.
• Fitness certifications or personal training experience is a strong asset.
• Strong knowledge of health and wellness environments.
• Clear written and verbal communication, with a calm, approachable demeanor.
• Experience with Gym Master or similar member software is preferred.

Responsibilities

• Enroll members and orient them to The Club, guiding class and service selection.
• Assist members in booking classes, training, wellness and corporate services.
• Handle general inquiries via phone, email, or in person with clear communication.
• Conduct hourly facility walkthroughs for tidiness, safety, and high-quality experience.
• Support planning of wellness challenges, team initiatives, and seasonal programs.
• Coordinate corporate activations and events with the wellness team.
• Manage daily scheduling and class bookings in Gym Master.
• Maintain front desk organization and stock awareness.
• Process retail transactions and assist with merchandise displays.
• Report maintenance or janitorial needs promptly.
• Provide front desk coverage during peak hours.

Skills

Strong communication

Interpersonal skills

Tech-savvy

Customer service orientation

Education

Bachelor’s degree in Health and Fitness, Human Performance or Business Administration or related field

Tools

Gym Master

Job description

We are seeking an experienced candidate to join our diverse and expanding team in the position of:

Wellness Experience Coordinator

The Club is a world-class corporate fitness and Wellness Centre with state-of-the-art equipment, strength training, cycling studio, yoga garden and personal trainers on hand. The Club offers everything needed to achieve health and fitness goals, in a friendly and relaxed environment. Exclusive for those that work within Cricket Square.

The Wellness Experience Coordinator is a full-time, dual-capacity role that combines exceptional guest service with program coordination and facility support. This role bridges front-of-house operations, member concierge services, and corporate wellness program delivery. Support both our individual members and our corporate partners, ensuring every experience at The Club is organized, welcoming, and aligned with our mission of high-performance wellness. With equal parts attention to detail, warmth, and operational savvy, the ideal candidate thrives in a fast-paced, health-forward environment and knows how to elevate both the individual client experience and the broader wellness culture. This role requires flexibility, with availability for early mornings, evenings, and weekends to meet the needs of a dynamic wellness facility.

Key responsibilities include, but are not limited to:

• Enroll new members, orient them to The Club, and offer personalized guidance on class and service selection.
• Assist members in booking classes, personal training, wellness sessions, and corporate services.
• Act as a point of contact for general inquiries-offering clear, supportive, and informative communication via phone, email, or in person.
• Conduct hourly facility walkthroughs to ensure tidiness, safety, and a high-quality member experience.
• Support the planning and execution of wellness and fitness challenges, team initiatives, and seasonal programs.
• Collaborate with the Assistant Wellness Manager to organize corporate activations, group programming, and wellness events.
• Manage daily scheduling systems and class bookings through Gym Master, ensuring accuracy and smooth operation.
• Maintain cleanliness and organization of the front desk, drawers, cupboards, and storage rooms.
• Process retail transactions accurately and assist with merchandise displays and stock awareness.
• Identify maintenance or janitorial needs and report them promptly to the appropriate personnel.
• Perform clerical duties such as answering phones, responding to emails, and completing data entry with professionalism and accuracy.
• Provide front desk coverage during peak hours.

The successful candidate must have:

• Bachelor’s degree (completed or in progress) in Health and Fitness, Human Performance or Business Administration or related field.
• Minimum of 3 years’ experience in the hospitality, fitness, or wellness industries, preferably in roles such as concierge, front desk, coordinator.
• Fitness certifications and/or personal training experience are considered a strong asset.
• Strong knowledge of health, wellness, and fitness environments.
• Approachable and calm demeanor with a genuine passion for wellness and service.
• Experience with member software platforms such as Gym Master (or similar) preferred.
• Tech-savvy and detail-oriented, with clear written and verbal communication skills.

Strong communication and interpersonal skills-able to explain policies clearly and build rapport across diverse client groups.