Wealth Compliance & Customer Experience Lead

Hong Leong Bank; Kuala Lumpur; Presencial; MYR 180 000 - 360 000; Tempo integral

Resumo da oferta

Hong Leong Bank Berhad is seeking a Manager, Business Control (Customer Experience/ Complaint Management) within Regional Wealth Management. The role supports the Compliance Head in 1LoD governance, risk management and client dispute resolution across the division.

Responsibilities include embedding the compliance framework, audit liaison, breach reporting, and designing tailored training for staff to foster a risk-aware culture.

Qualificações

• Bachelor’s degree in Business, Banking, Finance, Law or related discipline.
• Excellent command of spoken and written English.
• 10+ years in financial services with strong focus on risk management, internal controls or compliance (1LoD).
• Strong understanding of wealth management products, services and related regulatory risks (AML/CFT, data privacy).
• Familiar with BNM guidelines and regulatory reporting procedures (FMOS/FIMM).

Responsabilidades

• Support embedding and operation of Compliance framework and control policies within the Division per Malaysia regulations.
• Serve as main liaison between the business and Group Compliance; manage audits and remediation.
• Ensure reporting and escalation of non-compliance via Compliance Breach Reporting to Group Risk and Group Compliance.
• Design and deliver tailored compliance and risk training programmes for staff.
• Oversee client complaints within the Division and review investigation outcomes.
• Evaluate breaches to determine if internal policies or market conduct rules were breached.
• Act as SME for submissions to FMOS and FIMM; partner with process owners to validate control effectiveness.
• Perform root-cause analyses on control failures and customer complaints to identify systemic risks.
• Assist in other tasks related to RWM Business Compliance as required.

Conhecimentos

Regulatory oversight

First Line of Defence

Dispute resolution

Stakeholder management

Audit liaison

Training design

Formação académica

Bachelor’s degree in Business, Banking, Finance, Law

Descrição da oferta de emprego

Hong Leong Bank Berhad is seeking a Manager, Business Control (Customer Experience/ Complaint Management) within Regional Wealth Management. The role supports the Compliance Head in 1LoD governance, risk management and client dispute resolution across the division.

Responsibilities include embedding the compliance framework, audit liaison, breach reporting, and designing tailored training for staff to foster a risk-aware culture.