Waiter/Waitress/Service Crew

The Feast Dining Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dining and hospitality company based in Kuala Lumpur is seeking dedicated service staff to enhance the guest experience. Responsibilities include greeting guests, accurately taking orders, and maintaining high cleanliness standards. Ideal candidates will possess strong teamwork skills and a commitment to excellent service. Join a vibrant team where you’ll learn about the menu and support daily operations effectively.

Qualifications

• Experience in customer-facing roles, preferably in dining or hospitality.
• Strong communication and teamwork skills.
• Ability to learn menu items and suggest recommendations to guests.

Responsibilities

• Greet guests and manage seating arrangements.
• Take and process orders accurately.
• Assist in maintaining cleanliness and hygiene standards.
• Support the team during peak service hours.

Skills

Customer service

Team collaboration

Food safety standards

Job description

The Feast Dining Group – Kuala Lumpur, Kuala Lumpur

Service Duties

• Greet guests warmly and assist in seating when needed.
• Take orders accurately and clarify menu items or special requests.
• Serve food and beverages according to Barkar KL’s service standards.
• Clear tables promptly and reset them for the next guest.
• Assist with presenting bills and processing payments when assigned.

Service Support & Teamwork

• Assist Service Captains and Supervisors in daily operations.
• Ensure all stations are fully stocked with cutlery, glassware, condiments, and service tools.
• Support teammates during peak hours by helping serve, clear, or expedite orders.
• Follow instructions promptly and communicate clearly with the kitchen, bar, and front of-house teams.
• Maintain a clean workstation and follow all hygiene and sanitation standards.
• Keep menus, tables, and service equipment clean and orderly.
• Practice safe and proper handling of food and drinks at all times.
• Report any cleanliness or safety issues to the Captain or Supervisor.

Product Knowledge & Upselling

• Learn menu items, ingredients, and beverage offerings to assist guests confidently.
• Apply suggestive selling techniques to promote signature dishes and beverages.
• Stay updated on daily specials and unavailable items.

Equipment & Station Maintenance

• Handle all service equipment (trays, POS device, glassware, etc.) safely and responsibly.
• Report damaged or malfunctioning equipment promptly.
• Ensure stations are stocked before, during, and after service.
• Arrive on time and maintain proper grooming according to Barkar KL’s standards.
• Uphold a positive attitude and professional behaviour throughout service.
• Follow all SOPs, policies, and instructions from senior team members.

Closing Duties

• Assist in clearing and cleaning the dining area at the end of the shift.
• Help reset the restaurant for the next day, including arranging tables, refilling stations, and sanitizing areas.

Ad hoc Task

• Assist with special events, catering, or promotional activities as requested.
• Support the team with any ad hoc tasks and special assignments as needed to ensure smooth operations and guest satisfaction.

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