Waiter/Waitress (MO Grill)

Mandarin Oriental Group; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Wellness

EPF contributions

SOCSO & EIS

Public holiday entitlement

Rest area & engagement

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Waiter/Waitress for MO Grill to join our Food & Beverage team. You will greet guests, provide detailed menu information, and deliver high-quality service in a fast-paced setting.

The role reports to the Restaurant Manager and requires a high school diploma, a quality-oriented mindset, and a positive attitude toward guests and colleagues. Training and development programs are offered.

Qualifications

• Greeting and serving guests in a fast-paced environment.
• Provide detailed information on menus and techniques for upselling.
• Attend training sessions and courses as required.
• Continuously grow knowledge to meet hotel goals.

Responsibilities

• Greet and serve guests in MO Grill.
• Provide detailed information on menus and daily specials.
• Up-sell menu items while maintaining high service standards.
• Multi-task front-of-house duties during service.
• Work as part of a team to deliver exceptional guest experiences.
• Support the hotel’s Vision, Mission, and values.

Skills

Customer service mindset

Education

High School Diploma or equivalent

Job description

WAITER / WAITRESS (MO Grill)Mandarin Oriental, Kuala Lumpur is looking for a Waiter/Waitress (MO Grill) to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About The Job

Based at the Mandarin Oriental, Kuala Lumpur / within the Culinary Department in Kuala Lumpur, the Waiter/Waitress (MO Grill) is responsible for greeting and serving our guests, providing detailed information on menus, multi-tasking various front-of-the-house duties in a fast-paced environment. The Waiter/Waitress (MO Grill) reports to the Restaurant Manager.

As Waiter/Waitress (MO Grill), you will be responsible for the following duties:

• Help to ensure the hotel’s high standards.
• To be able to make menu suggestions to guests.
• Attend all training sessions and courses, briefings and meetings as required.
• Make a significant and continuous effort to increase your professional knowledge to achieve the goals and objectives of the hotel and department.
• Actively support the hotel’s team culture, and help to achieve the hotel’s Vision, Mission, goals, and values.
• Show a positive, energetic, and caring attitude always towards guests and fellow colleagues.

As Waiter/Waitress (MO Grill), We Expect From You

• High School Diploma or equivalent.
• Quality Orientated and Creative.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm).
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
• Public holiday entitlement based on Malaysian calendar.
• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?