Waiter/Waitress — Luxury Dining, Guest‑Focused Service

Mandarin Oriental Group; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Wellness

EPF contributions

SOCSO & EIS

Public holiday entitlement

Rest area & engagement

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Waiter/Waitress for MO Grill to join our Food & Beverage team. You will greet guests, provide detailed menu information, and deliver high-quality service in a fast-paced setting.

The role reports to the Restaurant Manager and requires a high school diploma, a quality-oriented mindset, and a positive attitude toward guests and colleagues. Training and development programs are offered.

Qualifications

• Greeting and serving guests in a fast-paced environment.
• Provide detailed information on menus and techniques for upselling.
• Attend training sessions and courses as required.
• Continuously grow knowledge to meet hotel goals.

Responsibilities

• Greet and serve guests in MO Grill.
• Provide detailed information on menus and daily specials.
• Up-sell menu items while maintaining high service standards.
• Multi-task front-of-house duties during service.
• Work as part of a team to deliver exceptional guest experiences.
• Support the hotel’s Vision, Mission, and values.

Skills

Customer service mindset

Education

High School Diploma or equivalent

Job description

Mandarin Oriental Kuala Lumpur is seeking a Waiter/Waitress for MO Grill to join our Food & Beverage team. You will greet guests, provide detailed menu information, and deliver high-quality service in a fast-paced setting.

The role reports to the Restaurant Manager and requires a high school diploma, a quality-oriented mindset, and a positive attitude toward guests and colleagues. Training and development programs are offered.