SO, Branch Service Manager

UOB; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is hiring a Branch Service Manager for Kuala Lumpur and other city areas. The role ensures smooth daily branch operations, front line supervision, and authorisation of banking transactions within a strong sales and service floor framework.

You will lead staff development, uphold strict operational controls, and deliver excellent customer service while working toward sales targets and regulatory reporting deadlines.

Qualifications

• A recognised Degree in any field.
• Strong customer service mindset and ability to meet/exceed customers' expectations.
• Good team player with interpersonal and communication skills.
• Good problem solving.

Responsibilities

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Skills

Customer service

Team player

Interpersonal skills

Communication skills

Problem solving

Education

Degree in any field

Job description

## SO, Branch Service ManagerApply: Kuala Lumpur (City Area): Sibu (City Area): Kulai (City Area): Miri (City Area): Taman Ponderosa (City Area): Full time: Posted Today: End Date: February 28, 2027 (30+ days left to apply): JR96423Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description*** Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.* Manages staff performance and development, providing coaching / mentoring / guidance and training.* Maintains a high standard of operational control / audit compliance.* Provides efficient service in meeting customers’ banking needs.* Works together as a team in achieving sales targets / initiatives.* Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.* Complies with the Bank’s policies, guidelines and regulations at all time.* Maintains good relationship with internal / external stakeholders. **Requirement:** * A recognised Degree in any field.* Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.* Good team player.* Good interpersonal skill.* Good customer service.* Good communication skill.* Good problem solving skill. ## **Additional Requirements**Develop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.