VIP Forex Client Success Specialist

PU Prime; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PU Prime is seeking a Premium Clients Associate in Kuala Lumpur to manage high-value client relationships and ensure exceptional service delivery. The role focuses on understanding Forex products, platforms (MT4/MT5), and company services to provide personalized solutions for VIP clients.

The ideal candidate has 2–3 years in client relations or sales in the Forex/CFD space, excellent English communication, and a proven track record with premium clients.

Qualifications

• Bachelor's degree in Finance, Business, Economics, or related field.
• 2–3 years in Client Relations, Account Management, or Sales in the Forex/CFD industry.
• Strong understanding of MetaTrader 4/5 platforms.
• Excellent English communication; other languages a plus.
• Proven track record with premium or VIP clients.
• Client-first mindset in a fast-paced environment.
• Strong negotiation, analytical, and problem-solving skills.
• Flexibility to work outside standard hours if required.

Responsibilities

• Act as primary contact for premium clients with dedicated support.
• Build, develop, and proactively maintain long-term relationships with VIP clients.
• Educate and guide clients on trading products, MT4/MT5, and company services.
• Monitor client activity, deposits, and trading behavior to identify cross-selling opportunities.
• Ensure premium clients receive priority handling for account, technical, and trading-related issues.
• Collaborate with Sales, Retention, and Marketing teams to deliver tailored campaigns and client engagement initiatives.
• Assist in onboarding new premium clients, ensuring smooth account opening and funding processes.
• Stay updated on global financial markets, economic events, and trends to provide value-added insights to clients.
• Meet and exceed KPIs related to client satisfaction, and revenue contribution.
• Ensure compliance with regulatory standards, company policies, and data confidentiality at all times.

Skills

Client relations

Account management

Sales

Communication

Negotiation

Problem-solving

Analytics

Education

Bachelor's degree (Finance/Business/Economics)

Tools

MetaTrader 4

MetaTrader 5

Job description

PU Prime is seeking a Premium Clients Associate in Kuala Lumpur to manage high-value client relationships and ensure exceptional service delivery. The role focuses on understanding Forex products, platforms (MT4/MT5), and company services to provide personalized solutions for VIP clients.

The ideal candidate has 2–3 years in client relations or sales in the Forex/CFD space, excellent English communication, and a proven track record with premium clients.