Vice President, Customer & Product Support (C&PS) – APAC

Honeywell Aerospace; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Honeywell Aerospace in Kuala Lumpur seeks a senior leader to drive MOS execution, regional KPIs, dashboards, and operating cadence. You will elevate speed, predictability, and quality of customer and product support across APAC.

You will build executive‑level relationships with key customers and partners, serve as regional customer advocate, and translate market insights into actionable regional strategies while developing talent within customer‑facing teams.

Qualifications

• Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles.
• Proven experience leading complex, matrixed, international organizations.
• Strong customer orientation with executive‑level interface capability.
• Experience operating across APAC‑style regional complexity strongly preferred.

Responsibilities

• Drive disciplined execution through Management Operating System (MOS) rigor.
• Develop and oversee regional KPIs, dashboards, and operating cadence.
• Improve speed, predictability, and quality of customer and product support.
• Build and sustain executive‑level relationships with key customers, channels, and partners.
• Act as the senior customer advocate for the region.
• Translate customer insights and market conditions into actionable regional strategies.
• Ensure strong onboarding, training, and continuous coaching for customer‑facing teams.
• Build leadership bench strength and succession capability.
• Foster a culture of accountability, collaboration, and customer centricity.

Skills

Senior leadership experience

Executive‑level communication

APAC regional experience

Customer orientation

Job description

• Drive disciplined execution through Management Operating System (MOS) rigor.
• Develop and oversee regional KPIs, dashboards, and operating cadence.
• Improve speed, predictability, and quality of customer and product support.

Responsibilities

• Drive disciplined execution through Management Operating System (MOS) rigor.
• Develop and oversee regional KPIs, dashboards, and operating cadence.
• Improve speed, predictability, and quality of customer and product support.

Key Responsibilities – Execution, MOS & Performance

• Drive disciplined execution through Management Operating System (MOS) rigor.
• Develop and oversee regional KPIs, dashboards, and operating cadence.
• Improve speed, predictability, and quality of customer and product support.

Key Responsibilities – Customer & Market Leadership

• Build and sustain executive‑level relationships with key customers, channels, and partners.
• Act as the senior customer advocate for the region.
• Translate customer insights and market conditions into actionable regional strategies.

Key Responsibilities – Talent & Capability

• Ensure strong onboarding, training, and continuous coaching for customer‑facing teams.
• Build leadership bench strength and succession capability.
• Foster a culture of accountability, collaboration, and customer centricity.

Qualifications

Qualifications & Experience

• Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles.
• Proven experience leading complex, matrixed, international organizations.
• Strong customer orientation with executive‑level interface capability.
• Experience operating across APAC‑style regional complexity strongly preferred.

Leadership Attributes

• Enterprise leadership mindset with strong integrative decision‑making capability.
• Clear, compelling communicator able to align global strategy with regional execution.
• Comfortable operating with ambiguity, scale, and accountability.
• Role model for enterprise leadership behaviors.