Veterinary Receptionist/Concierge

BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD.; Pasir Panjang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading animal care provider in Negeri Sembilan seeks an experienced professional for client interaction and administrative support. You will greet clients, register patients, manage clinic paperwork, and support the veterinary team. A strong commitment to animal welfare and excellent communication skills are essential. Applications are welcome from Singaporean applicants only.

Qualifications

• Proven experience in a medical clinic or customer service role is required.
• Strong commitment to providing excellent care to both animals and clients.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Greet clients and their pets warmly.
• Accurately register patients and maintain records.
• Manage clinic paperwork and process payments.
• Work closely with the veterinary team for optimum care.

Skills

Experience in a medical clinic or customer service role

Strong verbal and written communication skills

Ability to work well under pressure

Commitment to animal welfare

Job description

Why Beecroft?

Make an Impact: Play a vital role in life-saving treatments for pets.
Growth & Recognition: We reward dedication, initiative, and excellent service.
Collaborative Environment: Join a team that values teamwork, integrity, and ongoing professional development.

Key Responsibilities:

Client Interaction & Patient Care:

• Greet clients and their pets warmly, ensuring a professional and welcoming experience from check-in to departure.
• Address client inquiries promptly, providing clear information about services and treatments.
• Assist clients with the check-in and check-out process, ensuring a smooth experience.
• Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.

Patient Registration & Communication:

• Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
• Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
• Maintain accurate patient records and update client information as needed.
• Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.

Administrative Support:

• Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
• Handle phone calls, emails, and texts with professionalism, scheduling appointments and following up on inquiries.
• Prepare and manage billing and payment transactions, ensuring accuracy and efficiency.
• Maintain clinic cleanliness and organization in the reception and administrative areas.

Concierge Services:

• Foster a welcoming, calm atmosphere in the reception area, ensuring clients and pets feel comfortable and cared for.
• Assist with the planning and coordination of special events and promotions, representing Beecroft at external events.
• Help maintain client loyalty ensuring a personalized experience for clients.

Team Collaboration & Support:

• Work closely with the veterinary team to ensure a seamless client experience, assisting with other tasks as needed.
• Support veterinarians and technicians with patient intake, transporting animals when necessary
• Help manage and prioritize client flow, especially in busy or emergency situations, ensuring optimal service levels.

Other Duties:

• Other tasks and responsibilities will be assigned to support the daily operations of the hospital, facilitate patient care, and ensure excellent service delivery.

Requirements:

• Experience: Proven experience in a medical clinic or customer service role is required.
• Animal Welfare Passion: A strong commitment to providing excellent care to both animals and clients.
• Dependability: Ability to work well under pressure in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively with the team.
• Singaporean applicants only.

If you're an experienced professional passionate about animal welfare and client service, apply today to join the Beecroft team!