Veterinary Receptionist

SCHRODINGER VETERINARY CLINIC; Bayan Lepas; In loco; MYR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Neko Inu Veterinary Clinic in Penang is seeking a dedicated Veterinary Receptionist to join our team on a full-time basis. You will be the welcoming face of the clinic, handling client interactions, appointments, and essential administrative duties that impact patient care and client experience.

The ideal candidate will have experience in a clinic or reception role, strong organizational skills, and a passion for animal welfare.

Competenze

• Preferably with experience working in a clinic, reception environment, or similar customer-facing role.
• Ability to interact professionally with diverse clientele.
• Strong organizational and time-management abilities, with the capacity to multitask.
• Knowledge of veterinary terminology and services (or willingness to learn).
• A genuine passion for animal welfare and a caring attitude towards animals.
• Ability to remain calm and composed in busy environments and during stressful situations.
• Trustworthiness and discretion when handling confidential client and patient information.
• A friendly, patient and empathetic demeanour with excellent customer service skills.
• Flexibility and willingness to support the team during peak periods.

Mansioni

• Greeting clients and their pets upon arrival, ensuring a warm and professional welcome.
• Managing client registration, including payment processing and invoicing.
• Answering telephone enquiries.
• Maintaining accurate and confidential client and patient records.
• Restocking and managing reception supplies and clinic materials.
• Assisting veterinary staff with administrative tasks as needed.
• Handling client complaints or concerns with professionalism and escalating issues when necessary.
• Contributing to a clean, organised and welcoming reception environment.

Descrizione del lavoro

About the role Neko Inu Veterinary Clinic is seeking a dedicated and organised Veterinary Receptionist to join our team on a full-time basis. As Veterinary Receptionist, you will be the welcoming face of our clinic, managing client interactions, appointments, and administrative tasks that directly impact our patients' care and our clients' experience.

Key responsibilities

Greeting clients and their pets upon arrival, ensuring a warm and professional welcome

Managing client registration, including payment processing and invoicing

Answering telephone enquiries

Maintaining accurate and confidential client and patient records.

Restocking and managing reception supplies and clinic materials

Assisting veterinary staff with administrative tasks as needed

Handling client complaints or concerns with professionalism and escalating issues when necessary

Contributing to a clean, organised and welcoming reception environment

What we're looking for

Preferably with experience working in a clinic, reception environment, or similar customer-facing role.

Ability to interact professionally with diverse clientele.

Strong organizational and time-management abilities, with the capacity to multitask.

Knowledge of veterinary terminology and services (or willingness to learn)

A genuine passion for animal welfare and a caring attitude towards animals

Ability to remain calm and composed in busy environments and during stressful situations

Trustworthiness and discretion when handling confidential client and patient information

A friendly, patient and empathetic demeanour with excellent customer service skills

Flexibility and willingness to support the team during peak periods

What we offer

Join a passionate team dedicated to animal welfare and providing quality veterinary care. We offer a supportive working environment where your contributions are valued and recognised. Our team is committed to professional development and creating a positive workplace culture.

Neko Inu Veterinary Centre, we pride ourselves in providing high quality & compassionate care to our patients.

Our practice is located in Penang, with amenities and plenty of eateries within walking distance.

Services offered:

Preventative medicine veterinary services

Diagnosis & treatment services

Surgery services

Diagnostic imaging services

Neko Inu is a great environment to practice and grow professionally. We are a highly collaborative team and mentorship will be provided for new/ recent grads.

The ideal candidate must have real love for animals, have respect for and willingness to work with clients and their furkids.

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