Assistant Practice Manager

VET PARTNERS (M) SDN. BHD.; Johor Bahru; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Vet Partners Group is seeking an Assistant Practice Manager to support our growing network of veterinary clinics in Malaysia. The role focuses on onboarding, coaching and developing veterinarians while coordinating clinical training and CPD activities.

You will monitor clinical standards, handle complaints, and work with clinic leaders to improve service quality and operational efficiency across multiple clinics.

Competenze

• Degree or relevant qualification in Veterinary Medicine, Human Medicine, Pharmacy or other related medical and healthcare fields.
• Candidates from any medical or pharmacy-related background may be considered.

Mansioni

• Support onboarding, coaching and professional development of veterinarians.
• Coordinate training programmes, clinical workshops and CPD activities.
• Monitor clinical standards, conduct case audits and review medical records.
• Handle and investigate complaints relating to veterinary services and patient care.
• Support clinic operations, manpower coordination and workflow improvements.
• Work with clinic leaders to improve service quality and operational efficiency.
• Prepare monthly reports on training, veterinarian development, complaints and clinical quality.
• Support new clinic integration and group-wide improvement initiatives.

Conoscenze

Leadership

Coaching

Communication

Problem-solving

Organizational skills

Formazione

Veterinary Medicine degree

Descrizione del lavoro

Are you passionate about animal healthcare, clinical excellence and team development? Do you have the leadership skills to support veterinary teams and improve clinic operations?

Vet Partners Group is looking for a motivated and proactive Assistant Practice Manager to support our growing network of veterinary clinics.

Key Responsibilities

Support the onboarding, coaching and professional development of veterinarians.

Coordinate internal and external training programmes, clinical workshops and CPD activities.

Monitor clinical standards, conduct case audits and review medical records.

Handle and investigate complaints relating to veterinary services and patient care.

Support clinic operations, manpower coordination and workflow improvements.

Work closely with clinic leaders to improve service quality and operational efficiency.

Prepare monthly reports on training, veterinarian development, complaints and clinical quality.

Support new clinic integration and group-wide improvement initiatives.

Job Requirements

Degree or relevant qualification in Veterinary Medicine, Human Medicine, Pharmacy or other related medical and healthcare fields.

Candidates from any medical or pharmacy-related background may be considered.

Minimum 3–5 years of relevant clinical, medical, healthcare or related professional experience.

Experience in clinical leadership, team supervision, training coordination or practice management will be an advantage.

Strong communication, interpersonal and problem-solving skills.

Good organizational skills with the ability to manage multiple tasks and stakeholders.

Proactive, responsible and able to handle challenging situations professionally.

Willing to travel across Vet Partners Group clinics when required.

Candidates are NOT required to possess an Annual Practising Certificate (APC) for this position.

A valid APC is not mandatory, and candidates without an APC are welcome to apply.

Candidates from medical, pharmacy or other relevant healthcare-related backgrounds will also be considered.

This position offers a structured career progression pathway:

Career advancement opportunities are available based on performance, competencies and management readiness.

Why Join Us?

Opportunity to grow with an expanding veterinary clinic group.

Exposure to multi-clinic operations and management.

Work closely with experienced veterinary professionals.

Career development and progression opportunities.

Be part of a team committed to improving animal healthcare services.

Join Vet Partners Group and be part of our journey in strengthening veterinary care and clinical excellence.

Vet Partners is a group of veterinarians determined to improve the health and well‑being of all companion animals. The team comprises passionate, skilled, and enormously dedicated veterinarians and veterinary paraprofessionals committed to animal healthcare by advocating responsible pet ownership and supporting animal welfare programs. Vet Partners understands the importance of pet healthcare, and we know that nothing matters more than your beloved pet's health, welfare, and safety.

Vet Partners is a group of veterinarians determined to improve the health and well‑being of all companion animals. The team comprises passionate, skilled, and enormously dedicated veterinarians and veterinary paraprofessionals committed to animal healthcare by advocating responsible pet ownership and supporting animal welfare programs. Vet Partners understands the importance of pet healthcare, and we know that nothing matters more than your beloved pet's health, welfare, and safety.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?