Veterinary Practice Ops Lead: Training & Quality

VET PARTNERS (M) SDN. BHD.; Johor Bahru; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Vet Partners Group is seeking an Assistant Practice Manager to support our growing network of veterinary clinics in Malaysia. The role focuses on onboarding, coaching and developing veterinarians while coordinating clinical training and CPD activities.

You will monitor clinical standards, handle complaints, and work with clinic leaders to improve service quality and operational efficiency across multiple clinics.

Formación

• Degree or relevant qualification in Veterinary Medicine, Human Medicine, Pharmacy or other related medical and healthcare fields.
• Candidates from any medical or pharmacy-related background may be considered.

Responsabilidades

• Support onboarding, coaching and professional development of veterinarians.
• Coordinate training programmes, clinical workshops and CPD activities.
• Monitor clinical standards, conduct case audits and review medical records.
• Handle and investigate complaints relating to veterinary services and patient care.
• Support clinic operations, manpower coordination and workflow improvements.
• Work with clinic leaders to improve service quality and operational efficiency.
• Prepare monthly reports on training, veterinarian development, complaints and clinical quality.
• Support new clinic integration and group-wide improvement initiatives.

Conocimientos

Leadership

Coaching

Communication

Problem-solving

Organizational skills

Educación

Veterinary Medicine degree

Descripción del empleo

Vet Partners Group is seeking an Assistant Practice Manager to support our growing network of veterinary clinics in Malaysia. The role focuses on onboarding, coaching and developing veterinarians while coordinating clinical training and CPD activities.

You will monitor clinical standards, handle complaints, and work with clinic leaders to improve service quality and operational efficiency across multiple clinics.