Vendor Operations & Analytics Specialist

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking an experienced Operations and Business Analyst professional to administrate vendor contracts and monitor performance. You will analyze data, implement user stories, and support governance to improve efficiency and customer experience.

The role covers operations, data analytics, and business analysis, including UAT management, documentation, and cross-functional collaboration across IT, procurement, and compliance.

Qualifications

• Bachelor's degree in business, information systems, operations management, data analytics, or related field.
• Certifications in business analysis or project management are an advantage.
• Minimum 5 years of relevant experience in operations, business analysis or process excellence roles.

Responsibilities

• Maintain effective vendor relationships and monitor performance against KPIs and service levels.
• Manage day-to-day operational matters and escalations for outsourced services (e.g., roadside assistance, car replacement, takaful surplus processes).
• Support contract administration activities including renewals, compliance monitoring, and service standard adherence.
• Resolve operational issues promptly through structured analysis and coordination with stakeholders.
• Analyze operational data and performance trends to identify gaps, risks, and improvement opportunities.
• Gather, document, and validate requirements for operational enhancements and new initiatives.
• Translate requirements into functional specifications, user stories, and test scenarios.
• Coordinate and manage User Acceptance Testing (UAT).
• Support process improvement initiatives to enhance efficiency, control, cost management, and customer experience.
• Ensure procedures and documentation are accurate and up to date.
• Prepare management reports and dashboards on performance and improvements.
• Collaborate with operations, customer service, claims, procurement, IT, and compliance.

Skills

Vendor management

Stakeholder management

Data analysis

Requirements gathering

Business process improvement

Communication

Education

Bachelor's degree in business, Information Systems, Operations Management, Data Analytics, or a related field

Certifications in business analysis or project management

Tools

Power BI

Power Automate

Lean Six Sigma

Job description

Zurich Life Insurance Malaysia Berhad is seeking an experienced Operations and Business Analyst professional to administrate vendor contracts and monitor performance. You will analyze data, implement user stories, and support governance to improve efficiency and customer experience.

The role covers operations, data analytics, and business analysis, including UAT management, documentation, and cross-functional collaboration across IT, procurement, and compliance.