Utilities Retail Transformation Lead

Accenture Southeast Asia; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 280,000; Full time

Job summary

Accenture Southeast Asia seeks a Utilities Retail Consultant/Manager to drive strategic transformations for energy retail clients. You will lead engagements across customer, commercial, and digital initiatives, leveraging data, analytics, and AI to deliver measurable outcomes.

The role spans meter-to-cash, billing, collections, and customer operations, with emphasis on go-to-market strategies, operating models, and value realization. Strong leadership and executive communication are essential.

Qualifications

• Experience in utilities meter-to-cash and energy retail transformations.
• Strong understanding of CIS, billing, and CRM processes.
• Experience leading consulting workstreams and multi-disciplinary teams.

Responsibilities

• Lead transformation across meter-to-cash, billing, payments, and customer ops.
• Reimagine customer journeys across onboarding, billing, and collections.
• Develop and lead business cases, financial modelling, and benefits realization plans.
• Define target operating models and governance frameworks.
• Shape AI-enabled strategies across digital channels and AI use cases.
• Manage project delivery, timelines, risks, and budgets.

Skills

Strategy & Consulting

Stakeholder management

Digital transformation

AI strategy

Customer insights

Project leadership

Workshop facilitation

Executive communication

Education

3–16 years of relevant experience

Tools

SAP IS-U

Oracle Utilities

CIS platforms (Kaluza, Gentrack, Kraken)

Job description

Accenture Southeast Asia seeks a Utilities Retail Consultant/Manager to drive strategic transformations for energy retail clients. You will lead engagements across customer, commercial, and digital initiatives, leveraging data, analytics, and AI to deliver measurable outcomes.

The role spans meter-to-cash, billing, collections, and customer operations, with emphasis on go-to-market strategies, operating models, and value realization. Strong leadership and executive communication are essential.