Utilities Retail Transformation Consultant

Accenture; Kuala Lumpur; On-site; MYR 120,000 - 170,000; Full time

Job summary

Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, improve service delivery, and accelerate business transformation. You will lead large-scale transformation initiatives across CIS, CRM, billing, and operating model modernization while working with client executives and cross-functional teams to define transformation strategies.

The role focuses on delivering measurable business outcomes across electricity, gas, water, and

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Utilities Management, or related discipline.
• Minimum 5–11 years of experience in Utilities Retail, customer operations, or related fields.
• Experience delivering or supporting CIS and CRM transformation initiatives within utilities.
• Strong understanding of utility retail processes including billing, customer service, and collections.
• Experience leading client workshops, requirements gathering, process design, and solution definition.
• Proven ability to manage stakeholders and cross-functional teams.

Responsibilities

• Lead Utilities Retail and customer transformation programs from strategy through implementation.
• Advise client stakeholders on customer operations, billing, metering, and digital transformation.
• Lead CIS and CRM transformation workstreams ensuring requirements translate to scalable solutions.
• Facilitate business process assessments and workshops to identify operational improvements.
• Manage large-scale transformation initiatives including readiness, deployment, and change adoption.
• Collaborate with business and technology teams to develop aligned functional solutions.
• Support proposal development, solution shaping, and client presentations.
• Contribute to practice development through reusable assets and knowledge sharing.
• Communicate complex concepts effectively to technical and non-technical stakeholders.
• Support delivery governance and ensure successful execution across projects.

Skills

Analytical skills

Problem-solving

Communication

Presentation skills

Education

Bachelor’s degree in Business/Engineering/IS/Utilities Management

MBA or relevant postgraduate qualification

Job description

Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, improve service delivery, and accelerate business transformation. You will lead large-scale transformation initiatives across CIS, CRM, billing, and operating model modernization while working with client executives and cross-functional teams to define transformation strategies.

The role focuses on delivering measurable business outcomes across electricity, gas, water, and