Senior Utilities Retail Transformation Consultant

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, transform services, and drive large-scale programs across CIS, CRM, and billing.

You will collaborate with client executives and cross-functional teams to define transformation strategies, lead implementation programs, optimize business processes, and deliver measurable outcomes across electricity, gas, water, and broader utilities sectors.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Utilities Management, or a related discipline.
• 5–11 years of experience in Utilities Retail, customer operations, or related consulting.
• Experience delivering CIS/CRM transformation initiatives within utilities.
• Strong knowledge of customer management, billing, meter-to-cash, and collections.
• Experience leading client workshops and requirements gathering.
• Excellent stakeholder management and cross-functional collaboration.
• Excellent communication and presentation skills.

Responsibilities

• Lead transformation programs from strategy through deployment.
• Advise on customer operations, billing, metering, collections, and digital transformation.
• Lead CIS/CRM workstreams and translate business requirements into solutions.
• Facilitate requirements workshops and stakeholder discussions.
• Manage large-scale transformation initiatives including readiness and change adoption.
• Collaborate with business and technology teams to develop functional solutions.
• Support proposal development, client presentations, and business development.
• Contribute to practice development with reusable assets and knowledge sharing.
• Communicate complex concepts to technical and non-technical stakeholders.
• Support delivery governance across multiple workstreams.

Skills

Stakeholder management

Analytical thinking

Communication skills

Presentation skills

Workshops facilitation

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Engineering, Information Systems, Utilities Management, or related

Tools

CIS

CRM

Billing systems

Job description

Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, transform services, and drive large-scale programs across CIS, CRM, and billing.

You will collaborate with client executives and cross-functional teams to define transformation strategies, lead implementation programs, optimize business processes, and deliver measurable outcomes across electricity, gas, water, and broader utilities sectors.