Utilities Retail Transformation Consultant

Accenture; Kuala Lumpur; On-site; MYR 180,000 - 360,000; Full time

Job summary

Accenture in Kuala Lumpur is seeking a Utilities Retail Consultant/Manager to help utilities clients transform their retail businesses through customer-centric strategies, digital capabilities, data, analytics, and AI. The role may lead engagements across meter-to-cash, billing, pricing, and customer journeys with senior stakeholders and cross-functional teams.

Candidates should have 3–16 years of relevant experience in utilities and CIS platforms, with a track record of delivering measurable

Qualifications

• Typically 3–16 years of relevant experience in utilities meter-to-cash, energy retail, CIS, and digital transformation.
• Experience with electricity, gas, or water retail utilities is preferred.
• Strong understanding of retail processes: onboarding, billing, payments, collections, complaints, and customer service.

Responsibilities

• Improve and drive transformation across meter-to-cash, billing, payments, collections, revenue assurance, and customer operations.
• Reimagine customer journeys across onboarding, billing, payments, collections, complaints, move-in/move-out, and customer service.
• Develop utilities retail, customer, commercial, pricing, product, and growth strategies.
• Design customer segmentation, value propositions, products, tariffs, pricing models, and go-to-market strategies.
• Identify opportunities in renewables, solar, storage, EVs, demand response, and energy-as-a-service.
• Develop and lead business case creation, financial modelling, and benefits realization plans.
• Define target operating models, future-state processes, governance, and performance measures.
• Design AI-enabled strategies across mobile apps, portals, CRM, and contact centres.
• Define, prioritize, and measure AI use cases, value drivers, KPIs, and governance.
• Lead or support project delivery activities, timelines, risks, budgets, and multidisciplinary teams.
• Support proposals, thought leadership, and business development activities.

Skills

Commercial awareness

Problem solving

Workshop facilitation

Executive communication

Stakeholder management

Tools

SAP IS-U

Oracle Utilities

Kaluza

Gentrack

Kraken

Job description

Accenture in Kuala Lumpur is seeking a Utilities Retail Consultant/Manager to help utilities clients transform their retail businesses through customer-centric strategies, digital capabilities, data, analytics, and AI. The role may lead engagements across meter-to-cash, billing, pricing, and customer journeys with senior stakeholders and cross-functional teams.

Candidates should have 3–16 years of relevant experience in utilities and CIS platforms, with a track record of delivering measurable