Trust & Safety New Associate – English Support | Fresh Grads Welcome

Accenture PLC; Kuala Lumpur; Presencial; MYR 42.000 - 72.000; Jornada completa

Descripción de la vacante

Accenture is hiring for a Content Moderation role in Malaysia, seeking English-speaking candidates to join the Trust and Safety team. You will analyze user content across text, audio, and video, follow client guidelines, and work to keep the internet safe. The role involves exposure to potentially disturbing content and requires strong resilience.

Fresh graduates are welcome; Malaysian citizens only. Willingness to work from office and adapt to shifts is preferred.

Formación

• Candidates must demonstrate strong coping skills and resilience.
• Excellent English comprehension and communication.
• Ability to act objectively per client policies.
• High attention to detail.
• Ability to synthesize information from multiple sources.
• Strong critical thinking and decision-making.

Responsabilidades

• Review, classify and remove content according to client guidelines using specific tools and channels.
• Stay updated on changing client policies and guidelines; monitor industry trends in content moderation and responsible AI.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Develop and execute prompts to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and refusals per guidance.
• Collaborate with team members to build a comprehensive understanding of AI governance issues.
• Contribute to developing best practices and guidelines for content moderation and responsible AI governance.

Conocimientos

Emotional resilience

Stress management

English proficiency

Attention to detail

Critical thinking

Decision making

Communication

Descripción del empleo

Thanks for stopping by!

We are currently hiring for a position in Content Moderation, and we are looking for English-speaking candidates to join the team. Whether you’re experienced or just starting your career, we’d love to hear from you!

*Kindly note that this opportunity is currently open to Malaysian citizens only.

Below is the detailed role description:

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platformcompanies and other organizations. The Trust and Safety (Content Moderation and Responsible AI)offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale,and improve their businesses. Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the qualityand safety of online content while gaining hands‑on job experience. They often systematically test,evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety ofcontent, including generative AI. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based contentand/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactivelyengage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual,or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide thesupport and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-being.

Role Details and Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model’s responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model’s responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English Language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work differing rotations/shifts and non‑standard work hours
• Ability to work from office
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Fresh graduates are welcome

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.