Trust & Safety Associate (Japanese Speaker)

Accenture PLC; Kuala Lumpur; On-site; MYR 54,000 - 85,000; Full time

Benefits offered by this job

Well-being support program

Competitive benefits

Flexible shifts

Job summary

Accenture is seeking candidates for its Trust & Safety team in Kuala Lumpur to support content moderation and responsible AI initiatives. You will analyze user profiles, audio, videos, and text content, escalating or resolving issues as reported or flagged by systems.

This role involves exposure to potentially disturbing content and requires resilience and coping skills. You will contribute to guidelines, develop prompt strategies for evaluating AI, and collaborate across the team to ensure

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, in both English and Japanese language skills.
• Ability to perform duties objectively and in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet and internet culture.
• High awareness of market/regional politics and social context.

Responsibilities

• Review, classify and remove or engage with content according to client guidelines using tools and channels.
• Stay updated on client policies, industry trends, and AI governance developments.
• Investigate, resolve, and relay complex content issues within the Trust and Safety team.
• Develop prompts to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and safety according to guidelines.
• Collaborate with team members to understand responsible AI issues based on model outputs.
• Contribute to best practices and guidelines for content moderation and responsible AI governance.

Skills

Emotional resilience

Bilingual English/Japanese

Attention to detail

Critical thinking

Teamwork

Shift flexibility

Job description

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Role Details and Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client
  guidelines, using specific tools and channels
  
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry
  trends, identified generative AI shortcomings and advancements in content moderation and/or
  responsible AI regulations, governance, policy, and consulting work.
  
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  
• Develop and execute prompt strategies to interrogate large language models on various topics related to
  responsible AI, including medical advice, legal advice, and other sensitive areas.
  
• Analyze the model’s responses for appropriateness, inappropriateness, refusal to answer, or appendingdisclaimers to the response according to client definitions and guidance.
  
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues
  based on a model’s responses.
  
• Contribute to the development of best practices and guidelines for content moderation and responsible
  AI governance and policy.

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills

• Excellent comprehension, communication, in both English and Japanese language skills

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision‑making skills

• Deep familiarity and passion for the internet, internet platforms, and internet culture

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

• Ability to work well individually and as part of a team

• Ability to work differing rotations/shifts and non-standard work hours

• Flexibility in meeting changing business needs in a fast‑paced environment

• Commitment to quality, efficiency, and effectiveness

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.