Advisor I, Customer Service – Korean

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; Vor Ort; MYR 48.000 - 72.000; Vollzeit

Zusammenfassung

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Customer Service with Korean language capabilities in Kuala Lumpur.

The role interfaces with customers via inbound/outbound calls and online channels, delivering customer service support and resolving routine issues in line with client requirements. The position emphasizes empathy, accurate documentation, and adherence to KPIs. Training and shift rotations may be required to meet program needs; strong communication and teamwork are

Qualifikationen

• High school diploma required with 0–6 months of related experience preferred.
• Polite, courteous and customer-focused.
• Strong computer navigation and PC skills.
• Clear written and verbal communication.
• Reliable with attention to detail and accuracy.
• Ability to multitask and adapt to changes quickly.
• Patient in all customer interactions and able to maintain a professional tone.
• Willingness to rotate shifts as needed.
• Country-specific requirements may vary by location.

Aufgaben

• Handle inbound/outbound calls and online inquiries.
• Resolve routine customer problems and provide product/service information.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify customer requirements and use tools to provide accurate resolutions.
• Greet customers professionally and maintain empathy and rapport.
• Maintain knowledge of client products and services.
• Document and note accounts accurately; prepare complete work.
• Proactively participate in activities to improve customer satisfaction.
• Offer additional products or services where appropriate.

Kenntnisse

Korean language

Customer service

Written & verbal communication

Attention to detail

Team player

Ausbildung

High school diploma

Jobbeschreibung

Job Title: Advisor I, Customer Service – Korean Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10

Language Requirements: Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.