MARVEL Trainer SCIM

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks a MARVEL Trainer II (SCIM) to deliver client-focused training. You will mentor new hires, review curricula, and evaluate programs to improve effectiveness and readiness for production.

Responsibilities include guiding agents in a classroom, employing diverse training methods, and ensuring coaching and certification requirements are met. Strong communication and MS Office skills are essential for success in this role.

Qualifications

• Bachelor's Degree in related field with 2–4 years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, team building).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Direct day-to-day functional direction of trainees within the training classroom, including monitoring progress and providing coaching.
• Deliver training using various modalities and adult/accelerated learning techniques.
• Prepare and present training materials through classroom delivery and hands-on demonstrations.
• Aim to achieve individual training performance metrics.
• Collaborate with Operations to transition agents from training to production ensuring competency levels meet business needs.
• Maintain product knowledge by attending meetings and shadowing tasks as needed.
• Communicate effectively with managers, peers, and clients.
• Support Instructional Design in developing training materials for various formats.
• Measure training effectiveness via feedback methods and adjust resources accordingly.
• Suggest curriculum modifications based on feedback and training needs analysis.

Skills

Training delivery

Coaching

Communication skills

Microsoft Office

Time management

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Title: MARVEL Trainer SCIM Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery.

This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships
• Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Analyzes possible solutions using standard procedures and principles
• Builds knowledge of the organization, processes and customers
• Solves a range of straightforward problems
• Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: MYS Kuala Lumpur Nu Tower 2

Language Requirements: Time Type: Full time2025-06-30

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.